Reannia Harper

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Educated patients and family members on best home care practices for healing and recovery.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Monitored patients' heart rhythms and functions through cardiac monitoring strips.
• Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
• Maintained and adjusted cardiology and pulmonary equipment.
• Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.

• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Verified cleanliness and organization of storage areas and carts.
• Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Documented and reported necessary facility and building repairs observed.
• Operated electronic backpack vacuums and floor sweepers.

• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Responded proactively and positively to rapid change.
• Cross-trained and provided backup support for organizational leadership.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Managed timely and effective replacement of damaged or missing products.
• Cross-trained and backed up other customer service managers.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Assisted disabled clients to support independence and well-being.
• Followed nutritional plans to prepare optimal meals.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
• Provided transportation and appointments management.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Transported clients for medical and personal outings.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Utilized universal precautions and infection control principles in all aspects of care.
• Assisted with end-of-life care.

This was my first job, I started working here when I was 16 and I worked here up until the age of 18. I stopped working here in January of 2019, at the time my patient unfortunately, but peacefully passed from old age. This job helped me grow amazing qualities such as:

• Compassion for others
• Understanding
• Patience
• Time management skills