Bernard Montez
Springdale,AR
Summary
Dynamic food service professional with extensive expertise in food and beverage operations and exceptional guest service. Proven track record in managing large-scale events and intimate dining experiences, including gourmet meals and afternoon tea services. Adept at fostering strong customer relationships that enhance loyalty and drive repeat business, while demonstrating leadership and problem-solving skills to streamline operations, reduce costs, and boost organizational efficiency. Committed to leveraging independent decision-making abilities and sound judgment to contribute positively to overall company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Catering Staff Member
Mermaids Restaurant
10.2024 - 08.2025
- Managed event setup and breakdown, ensuring efficient workflow and client satisfaction.
- Trained new staff on service standards and safety protocols to enhance team performance.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage service.
- Implemented process improvements that reduced waste during food preparation and service.
Server
Capriccio Ristorante
03.2022 - 06.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on menu knowledge and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline order processes and enhance dining experience.
Landscaper
Self Employed
05.2020 - 08.2022
- Operated landscaping equipment including mowers, trimmers, and blowers to ensure high-quality lawn maintenance.
- Designed and implemented landscape plans to enhance property aesthetics and functionality.
- Managed plant installation projects, ensuring proper placement and health of flora for optimal growth.
Server, Bartender, Service Manager
Scalini Fedeli
03.2017 - 05.2020
- Italian Wine Specialist
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
General Manager
Mosaico Ristorante
07.2016 - 03.2017
- Recruited Graduates from the French Culinary Institute and worked alongside Pierre Chocolat
- Directed daily operations to ensure exceptional dining experiences and customer satisfaction.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and attract clientele.
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
General Manager, Server, Bartender
Scarborough Fair Restaurant
08.2014 - 07.2016
- Scheduled Banquets & Parties
- Quality Control & Compliance
- Social Media Advertising
- Opentable.com
- Culinary Creation
- Invented New Menu Selections & Promotions for guests
General Manager
East Side Cantina / Bowman Restaurant Group
08.2012 - 08.2014
- Developed Interior layout
- Order fulfillment and Inventory
- Innovative Design of top Selling Drinks
- Promoted within Company of Bowman Restaurant Group for New Cantina Concept
- Cultivated relationships with suppliers to secure quality ingredients while negotiating favorable terms.
- Led staff recruitment, training, and performance evaluations to foster a skilled and motivated team.
Server, Staff Trainer
Basil T's Brewery & Italian Grill
04.2008 - 01.2012
- Sales Contest Achievement
- Bottle Sales
- Coordinated Wine Tasting
- Certification of Wine Classes instructed by Anthony Verdoni
- Helped develop a Rustic Italian Cuisine Concept & Menu items
Bartender, Training Manager
Nicchio Ristorante
12.2005 - 04.2008
- Promoted Within 1 year to Management
- Scheduled for 25 plus Employees
- Developed Valet Department & Networked through the Chamber of Commerce
- Received numerous appraises on Yelp and Opentanle.com
Server, Staff Trainer
Outback Steakhouse
08.2003 - 11.2005
- Awarded Employee of the Month twice
- Acquired Steak House Style Serving Skills
- Moved into the role of a Bartender & Team Trainer
Server, Bartender
Kelly's Tavern
05.2001 - 07.2003
- Company Overview: High Volume Tourist Attraction on the Jersey Shore
- Private Parties & Buffets
- High Volume Tourist Attraction on the Jersey Shore
Education
No Degree - History
Brookdale Community College
Lincroft, NJSkills
- Overseeing Day to Day Operations
- Communication
- Team Building
- Recruitment
- Public Relations
- Point of Purchase
- Brand Promotion
- Resilience
- Professionalism
- Confidentiality
- Identifying New Business Opportunities
- Handling Budgets
- Implementing Company Policies
- Culture & Brand Importance
- Leadership
- Business Administration
- Finance
- Health & Safety
- Food safety
- Food presentation
- Sanitation practices
- Table setting
Accomplishments
- Supervised team of [Number] staff members.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Employment Objective
Highly motivated professional seeking a well-rounded opportunity to utilize uniquely obtained General Managerial Skills. I have a distinct goal to deliver a new business strategy and develop systems and procedures that will improve the quality and efficiency of operations. It is my intention to pursue longevity with a growing company that appreciates my superior attention to detail and my commitment to success.
Languages
English
Professional Working
Timeline
Catering Staff Member
Mermaids Restaurant
10.2024 - 08.2025
Server
Capriccio Ristorante
03.2022 - 06.2024
Landscaper
Self Employed
05.2020 - 08.2022
Server, Bartender, Service Manager
Scalini Fedeli
03.2017 - 05.2020
General Manager
Mosaico Ristorante
07.2016 - 03.2017
General Manager, Server, Bartender
Scarborough Fair Restaurant
08.2014 - 07.2016
General Manager
East Side Cantina / Bowman Restaurant Group
08.2012 - 08.2014
Server, Staff Trainer
Basil T's Brewery & Italian Grill
04.2008 - 01.2012
Bartender, Training Manager
Nicchio Ristorante
12.2005 - 04.2008
Server, Staff Trainer
Outback Steakhouse
08.2003 - 11.2005
Server, Bartender
Kelly's Tavern
05.2001 - 07.2003
No Degree - History
Brookdale Community College