Sean rogers
waseca
Summary
Detail-oriented Guest Service Representative with expertise in customer service and team collaboration. Experienced in training staff and maintaining organized workspaces.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
QuikTrip
Waseca
10.2022 - Current
- Provided exceptional customer service in a fast-paced convenience store environment.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Maintained cleanliness and organization of the sales floor and service areas.
- Operated cash register, processed transactions, and handled cash efficiently.
- Stocked shelves and ensured product displays were visually appealing and accessible.
Material Handler
Daikin Applied
Faribault
06.2019 - 04.2021
- Loaded and unloaded shipments following safety protocols and procedures.
- Organized inventory in designated storage areas for easy access.
- Inspected incoming materials for quality and accuracy before storage.
- Collaborated with team members to maintain smooth workflow operations.
- Assisted in training new staff on material handling techniques and safety standards.
- Maintained cleanliness and organization of work area to promote safety compliance.
- Monitored stock levels and reported shortages to supervisors promptly.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
Senior Guest Advisor
GameStop
Owatonna
03.2014 - 04.2019
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with product inquiries and recommendations.
- Managed inventory and organized merchandise displays effectively.
- Conducted training sessions for new team members on policies.
- Collaborated with team members to resolve guest issues promptly.
- Maintained knowledge of industry trends and gaming products.
- Resolved customer complaints in a professional and courteous manner.
- Provided product knowledge to customers through product demonstrations and trainings.
- Attended regular training sessions on new products or services.
- Created weekly reports for upper management regarding sales performance.
- Monitored store CCTV system to ensure safety of employees and customers.
- Tracked inventory levels and restocked accordingly as needed.
Education
Owatonna Senior Highschool
Owatonna, MN06-2014
Skills
- Customer service
- Cash handling
- Inventory management
- Merchandising
- Database entry
- Customer relationship management
Timeline
Guest Service Representative
QuikTrip
10.2022 - Current
Material Handler
Daikin Applied
06.2019 - 04.2021
Senior Guest Advisor
GameStop
03.2014 - 04.2019
Owatonna Senior Highschool