Summary
Overview
Work History
Education
Skills
Profession Summary
Timeline
Generic

Re'Asa Simmons

Raytown,Missouri

Summary

Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

19
19
years of professional experience

Work History

Client Account Representative/ Front Desk Assistant

ReDiscover – Transitions Clinic
03.2020 - Current

Front Desk Assistant duties included welcoming guests, taking payments, responding to guest issues and complaints, and assisting with event planning

Client Account Representative duties included medical records data entry/documentation, customer service, and specimen preparation.

Healthcare Claim Specialist

DST Systems
03.2017 - 03.2020

Responsible for processing patient claims, resolving claim errors, documenting billing activity, and responding to client requests for information.

Customer Quality Specialist

Apria Healthcare
03.2014 - 03.2017

Verified insurance information, obtained clinical information, responded to customer inquiries and complaints, and resolved data entry issues.

Certified Nurse Assistant

Interim Healthcare
09.2008 - 09.2014

Provided high-quality patient care in various healthcare settings, including surgical, acute-care, rehabilitation, home-healthcare, and nursing-home settings.

Certified Nurse Assistant

Blue River
01.2007 - 01.2008
  • Provided nursing assistance in a long-term care facility, adhered to safety guidelines, maintained patient records, and complied with HIPAA standards.

Certified Nurse Assistant

Reliable Healthcare Staffing
01.2007 - 01.2008
  • Displayed strong clinical skills, assisted residents with activities of daily living, and performed venipuncture and capillary blood collection.

Certified Nurse Assistant

Medical Care Staffing
09.2007 - 03.2007
  • Adhered to safety guidelines, maintained patient records, and complied with HIPAA standards.

Certified Nurse Assistant

First Call Staffing
04.2005 - 05.2005
  • Adhered to safety guidelines, maintained patient records, and complied with HIPAA standards.

Education

Studying to get B.S. in Healthcare Management -

UMA
12.2023

Associate of Applied Science -

Metropolitan Community College - Kansas City
Kansas City, MO
05.2023

H.S. Diploma -

Seton High School
01.2000

Skills

  • First aid and patient safety
  • Diagnostic Testing
  • Medical Terminology
  • Electronic Medical Records
  • Medical Billing/Claims Specialist
  • Medical Records Data Entry / Coding
  • Customer Service
  • Privacy/HIPPA Regulations
  • Patient Advocacy & Support
  • Icd-9 and 10
  • MS Excel
  • MS Word
  • 10 Keys
  • Medical Insurance
  • Venipuncture / Capillary Blood Collection
  • Specimen Preparation

Profession Summary

A committed and reliable healthcare professional offering 25 yrs of experience in the healthcare industry. My years of experience has prepared me to be able to focus on key details that allow me to perform high quality patient safety, comfort, and dignity to any individual that is in my care. My goal is to obtain employment with a company that is diverse, demands and rewards commitment to experience, promotes team building within, and where I may showcase my knowledge while providing quality care.

Timeline

Client Account Representative/ Front Desk Assistant

ReDiscover – Transitions Clinic
03.2020 - Current

Healthcare Claim Specialist

DST Systems
03.2017 - 03.2020

Customer Quality Specialist

Apria Healthcare
03.2014 - 03.2017

Certified Nurse Assistant

Interim Healthcare
09.2008 - 09.2014

Certified Nurse Assistant

Medical Care Staffing
09.2007 - 03.2007

Certified Nurse Assistant

Blue River
01.2007 - 01.2008

Certified Nurse Assistant

Reliable Healthcare Staffing
01.2007 - 01.2008

Certified Nurse Assistant

First Call Staffing
04.2005 - 05.2005

Studying to get B.S. in Healthcare Management -

UMA

Associate of Applied Science -

Metropolitan Community College - Kansas City

H.S. Diploma -

Seton High School
Re'Asa Simmons