REASATH RAHMAN
New York,NY
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Global Tours & Travel
Queens, New York
01.2025 - 07.2025
- Assisted travelers in planning customized itineraries for diverse travel preferences.
- Managed customer inquiries via phone, email, and in-person consultations effectively.
- Maintained accurate records of customer interactions and transactions for future reference.
- Educated clients on travel policies, regulations, and destination information clearly.
Manager
SUBWAY®Restaurants
Brooklyn, New York
04.2023 - 01.2025
- Supervised daily operations to ensure smooth restaurant functioning.
- Trained staff on food safety standards and customer service techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Scheduled employee shifts to optimize coverage during peak hours.
- Assisted customers with orders, ensuring satisfaction and prompt service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed market trends and competitor activity to inform business strategy.
Tour Guide
Cuny Kingsborough
Brooklyn, New York
07.2023 - 05.2024
- Resolved visitor inquiries promptly, creating a welcoming atmosphere for all guests.
- Collected feedback from participants to improve future tour offerings and experiences.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Provided detailed information to tourists about local attractions and points of interest.
- Managed bookings, reservations and payments for tours.
- Educated and shared natural, geological and cultural history through story-telling.
Tutor
PHOENIX COACHING CENTRE
SYLHET
01.2022 - 12.2022
- Designed customized lesson plans for diverse student needs and proficiency levels.
- Conducted practice tests to simulate real IELTS exam conditions for students.
- Facilitated interactive speaking sessions to enhance students' communication skills.
- Evaluated student progress through regular assessments and feedback sessions.
- Collaborated with colleagues to share resources and teaching strategies effectively.
- Monitored student progress and provided feedback on their performance.
Education
Associate of Science - Computer Science
Kingsborough Community College
Brooklyn, NYSkills
- Customer service
- Technical troubleshooting
- Team collaboration
- Lesson planning
- Time management
- Cash handling
- Sales target achievement
- Upselling strategies
- Loyalty program promotion
- Friendly and helpful
- Team building
- Multitasking capacity
- Inventory and stocking
Accomplishments
- DEAN'S LIST 2024 (CUNY KINGSBOROUGH)
Languages
English
Professional
Bengali
Professional
Hindi
Professional
Urdu
Professional
References
References available upon request.
Timeline
Sales Assistant
Global Tours & Travel
01.2025 - 07.2025
Tour Guide
Cuny Kingsborough
07.2023 - 05.2024
Manager
SUBWAY®Restaurants
04.2023 - 01.2025
Tutor
PHOENIX COACHING CENTRE
01.2022 - 12.2022
Associate of Science - Computer Science
Kingsborough Community College