ReaShullan Cole
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
12
12
years of professional experience
Work History
Dispatcher
Allied Universal Security Services
10.2024 - Current
- Dispatch security personnel to response to alarms, emergencies, and other incidents in a timely manner.
- Monitored security cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to inquires from employees, visitors, and contractors regrading security procedures and protocols
- Implemented an efficient communications system between security personnel using two way radio or other communication.
Property Clerk
Aramark
10.2023 - 08.2024
- Properly putting inmates property in slots bags so property doesn't get lost
- Organize inmates information into database spreadsheet, and document's using advance computer skills
- Processed inmates bookings payments accurately and efficiently when releasing
Data Entry Clerk
Kelly Services/USPIS
08.2022 - 01.2023
- Verified confidential or private client information in adherence to state and federal laws.
- Ability to navigate in various databases, extract sensitive information and perform investigation checks.
- Knowledge of personnel suitability investigation regulations and operation guidelines to determine suitability for employment, investigate requirement, FOIA/Privacy Act
- Perform NCIC Checks
- Ordered background checks in Pangea
- Checking IHF hits to reports to supervisor when there is an alert Security Clearance Tracking System
Customer Service Representative/UHC Insurance
Alorica
12.2020 - 10.2021
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Helped 100% customers navigate website to order healthy benefits online for added convenience and access to larger inventory.
- Documented calls according to UHC policies for use in performance measurement and business progress tracking.
Sales Associate
Tommy Hilfiger
10.2016 - 07.2021
- Helped 20 customers sign up for loyalty programs and submitted completed paperwork.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Lead Keyholder
Wilson and leather
11.2017 - 02.2018
- Raised profits 10% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and concerns.
- Enhanced sales by implementing merchandising and promotional improvements.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Taught staff how to handle difficult situations with calm and professionalism.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Designed and built over 5 displays per day to generate customer interest in store merchandise
Sales Associate
Madrag
07.2013 - 02.2014
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Helped average of 30 customers per day by responding to inquiries and locating products.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stayed up to date on store promotions, payment policies and security practices.
- Communicated with customers about Madrag offerings, including policies, restrictions and refund policies.
Education
Associate of Arts - Cosmetology
Empire Beauty School
Memphis, TN06.2015
High School Diploma -
Whitehaven High School
Memphis, TN05.2011
Skills
- Sales expertise
- Energetic self-starter
- Outgoing personality
- Excellent communication skills
- Relationship selling
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Timeline
Dispatcher
Allied Universal Security Services
10.2024 - Current
Property Clerk
Aramark
10.2023 - 08.2024
Data Entry Clerk
Kelly Services/USPIS
08.2022 - 01.2023
Customer Service Representative/UHC Insurance
Alorica
12.2020 - 10.2021
Sales Lead Keyholder
Wilson and leather
11.2017 - 02.2018
Sales Associate
Tommy Hilfiger
10.2016 - 07.2021
Sales Associate
Madrag
07.2013 - 02.2014
Associate of Arts - Cosmetology
Empire Beauty School
High School Diploma -
Whitehaven High School
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