Reasia Miles
Columbus,GA
Summary
Seasoned Health Insurance Agent provides clients with comprehensive coverage guidance. Formulates tailored solutions to unique protection requirements with attention to individual health factors. Tactful communicator translates complex coverage policies into comprehendible terms. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Health Insurance Agent
Ttec
10.2023 - Current
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
INSURANCE AGENT
Alorica
04.2023 - 06.2023
- Analyzed clients' current insurance policies and suggested additions or other changes
- Ensured compliance with all applicable regulations when completing paperwork for policy issuance or cancellation requests
- Contacted prospective and current clients via telephone to provide quote and policy information
- Generated new business through cold calling, networking events, referrals and other marketing initiatives
- Negotiated premium rates with clients to maximize profit
- Accurately processed payments from customers for policy premiums and other fees associated with the policy.
DELIVERY DRIVER
DoorDash
08.2022 - 05.2023
- Obtained customer signatures confirming receipt of high-value products
- Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations
- Obeyed traffic laws and followed established traffic and transportation procedures
- Reported delays, accidents, or other traffic, and transportation situations to bases or other vehicles using telephones or mobile two-way radios
- Managed delivery pickups in-store using handheld device
- Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
CUSTOMER SERVICE REPRESENTATIVE
ASK Consulting
12.2022 - 02.2023
- Made appropriate account corrections to resolve customer problems
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Performed data entry tasks accurately and in a timely manner
- Recommended improvements in products, services or billing methods to prevent future problems
- Followed up promptly on all unresolved cases from previous shifts.
FOOD EXPEDITOR
Chic fil a
03.2022 - 05.2022
- Performed served, cleaning, and stocked duties in establishments, such as cafeterias, and dining rooms, to facilitate customer service
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Resolved customer complaints courteously and professionally in accordance with company policy
- Garnished foods and positioned on tables to keep visible and accessible
- Carried food, dishes, trays, and silverware from kitchens and supply departments to serving counters
- Ensured that all areas were clean and sanitary throughout shift operations
- Managed multiple tasks simultaneously while meeting tight deadlines
- Supported kitchen continuity by relaying accurate orders
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays.
CUSTOMER SERVICE REPRESENTATIVE
Continuum Global Solutions
02.2022 - 05.2022
- Developed strong customer relationships and loyalty through effective communication
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained a high level of professionalism when dealing with difficult customers
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Processed orders and detailed transaction information to customers
- Provided exceptional customer service to ensure customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Sitel Group, CSW
10.2021 - 01.2022
- Performed data entry tasks accurately and in a timely manner
- Provided account information to customers and explained bill service policies and customer rights
- Followed up promptly on all unresolved cases from previous shifts
- Addressed customers courteously using suitable methods and problem-solving skills
- Tracked all incoming calls and emails from customers using appropriate software applications
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted customers with product selection by providing detailed information about available products and services
- Handled customer complaints and inquiries in a courteous and efficient manner.
CALL CENTER REPRESENTATIVE
Afni
04.2021 - 07.2021
- Performed outbound calls to follow up on customer inquiries and account statuses
- Determined charges for services requested and arranged for billing
- Processed customer adjustments to maintain financial accounts
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Ensured customer satisfaction by following up on any unresolved issues or complaints
- Provided exceptional customer service to clients in fast-paced call center environment
- Guided customers in troubleshooting technical issues and addressing customer service inquiries.
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
11.2020 - 02.2021
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Conferred with customers by telephone or in-person to provide product or service information
- Referred unresolved customer grievances to designated departments for further investigation
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Handled customer complaints and inquiries in a courteous and efficient manner.
TECHNICAL SUPPORT REPRESENTATIVE
Conduent
10.2019 - 05.2020
- Representatives answer incoming phone calls and troubleshoot customer tech problems with computer software and hardware
- Diagnosed issues through process of elimination by asking probing questions
- Monitored incoming calls from customers regarding hardware and software issues; provided timely resolutions
- Configured and tested new hardware and software
- Handled customer complaints and escalated issues according to procedures
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
PCA
B&O Services
12.2018 - 09.2019
- Maintained accurate documentation of patient care plans in the electronic medical record system
- Monitored changes in condition of the patient's health status and reported any abnormalities immediately to nursing staff
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables
- Reminded patients to take medications and nutritional supplements
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
- Assisted nurses with wound care management including changing dressings or irrigating wounds when necessary
- Recorded height and weight of patients.
PRODUCTION SPECIALIST
Integra
05.2018 - 10.2018
- Assembling medical supplies for a various number of kits
- Assembling medical kits for Counsyl, Helix, DNA, Progenity, H.IV, Cancer, Prostate and many more including Piedmont Columbus Regional, Dirt cheap
- Packaged, labeled and sorted products to prepare items for delivery
- Performed quality checks on products to ensure adherence to standards
- Packaged products according to customer requirements using appropriate materials.
TOP PLATE INSPECTOR
Staffing Connections
02.2018 - 04.2018
- Inspected through different types of batteries and operating different machinery in the company
- Examined records, reports, and other documents to establish facts and detected discrepancies
- Developed comprehensive reports documenting results of inspections
- Inspected manufactured and processed products ensured compliance with contract specifications and legal requirements.
CASHIER / CUSTOMER SERVICE
Church's chicken
02.2014 - 02.2016
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
- Participated in promotional activities such as setting up displays and offering samples of new products
- Resolved customer complaints in a timely and professional manner.
Education
High School Diploma - Healthcare
Gw Carver High School
Column Georgia 05.2015
Skills
- Policy analysis
- Financial Acumen
- Health Insurance Knowledge
- Quotes and sales
Timeline
Health Insurance Agent
Ttec
10.2023 - Current
INSURANCE AGENT
Alorica
04.2023 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
ASK Consulting
12.2022 - 02.2023
DELIVERY DRIVER
DoorDash
08.2022 - 05.2023
FOOD EXPEDITOR
Chic fil a
03.2022 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Continuum Global Solutions
02.2022 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
Sitel Group, CSW
10.2021 - 01.2022
CALL CENTER REPRESENTATIVE
Afni
04.2021 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
11.2020 - 02.2021
TECHNICAL SUPPORT REPRESENTATIVE
Conduent
10.2019 - 05.2020
PCA
B&O Services
12.2018 - 09.2019
PRODUCTION SPECIALIST
Integra
05.2018 - 10.2018
TOP PLATE INSPECTOR
Staffing Connections
02.2018 - 04.2018
CASHIER / CUSTOMER SERVICE
Church's chicken
02.2014 - 02.2016
High School Diploma - Healthcare
Gw Carver High School
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