Reason Dixon

Communicating with creditors, collection agencies, &law firms to negotiate settlements and payment arrangements for clients past due accounts. Speaking with client when they don' have the necessary funds required to accept an offer and asking them to increase tier monthly deposits for the offer.

Here I did outbound and inbound calls for customers with delinquent accounts for companies such as Verizon and At&T. I worked with consumers to find suitable arrangements to get their accounts resolved. I also provided detailed explanations of all balances to consumers, who were often frustrated and confused.

I started off collecting with no previous collections experience. Calls were majority outbound. I collected for multiple clients in cable/satellite & telecommunications. Including but not limited to Comcast, Dish Network, At&t, Verizon, Time Warner Cable. On my third month I won collector of the month. A little more than a year after my start I was promoted to Assistant Manager. My main duties was still to collect, but then to also help my teammates with closing calls, up training new reps, helping supervisor plan team activities, filling in for my supervisor when they were out. About 18 months after being an Assistant Manager, I was promoted to Supervisor of my own team. Some of my duties included training reps, live monitoring calls & coaching reps through them, taking over calls to help close deals, setting team & individual goals, making & send production reports via Excel, & etc.

My first position at ADT was as an Outbound Telemarketer. I called various prospects from multiple lead sources. Once they were on the line, I had to convince them to have an appointment with a Sales Rep or to pass them to over the Phone Sales Rep. After eight months I was promoted to Resale Rep. As I a Resale Rep I helped convince people who moved into homes and small businesses that already had ADT systems installed from previous customer's to activate the services and sign contracts between one to three years. I also took customer service calls where I had to re-route customers to best department that could help them solve any issues. If customers had an issue with the resale department, I did everything within my authority to handle their problem without having to rely to heavy on management. After a year I was promoted to an Affinity Residential Sales Rep, which is the highest phone sales position at ADT. I In Affinity I helped customers design security system that would adequately secure their homes, while often having to making sure it was done in an affordable way. I also handled customer service at a higher level for customers who were having issues with the purchase of their system.

Started as a customer service representative. Duties including taking phone and in person orders, making orders, and cleaning duties. Four months later I was promoted to Shift Manger. Duties included the same responsibilities as a service rep as well as delegating responsibilities of reps and delivery drivers, taking inventory, counting store money, and making deposits to banks. As Assistant Manger my were responsibilities were the same as a service rep and Shift Manager as well, contributing to local marketing schemes, ordering inventory and training others to be service reps and Shift Manager.