Reatana Ven
Administration
Modesto,CA
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Hardworking- brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Emergency Room Patient Registration
St. Joseph's Hospital And Medical Center
Stockton , CA
04.2017 - 12.2021
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
- Distributed informational materials, necessary forms and hospital procedures to patients.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Visited patients' rooms to collect insurance and financial information required for registrations.
- Scheduled daily appointments using computerized calendars.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Pharmacy Clerk
Blue Point Pharmacy
Stockton , CA
01.2016 - 01.2018
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared bills for insurance companies and submitted required paperwork.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Prepared labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Established and maintained patient profiles, updating organizational database with current information.
Insurance Verification Specialist
Zeiter Eye Medical Group
Stockton , CA
01.2004 - 04.2017
- Determined appropriateness of payers to protect organization and minimize risk.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated verification and authorization status updates with the department to facilitate decision-making for patient admissions and insurance coverage.
- Verified client information by analyzing existing evidence on file.
- Reviewed patient cases per week and verified insurance coverage information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
High School Diploma -
Modesto High School
Modesto, CA 09.1999 - 08.2003
MA Certificate - Medical Assisting
Kaplan College - Stockton
Stockton, CA 01.2004 - 08.2004
Legal, Principles And Practice Certificates - Real Estate
Allied Real Estate
10.2020 - 01.2021
Skills
First Aid/CPR
undefinedTimeline
Legal, Principles And Practice Certificates - Real Estate
Allied Real Estate
10.2020 - 01.2021
Emergency Room Patient Registration
St. Joseph's Hospital And Medical Center
04.2017 - 12.2021
Pharmacy Clerk
Blue Point Pharmacy
01.2016 - 01.2018
Insurance Verification Specialist
Zeiter Eye Medical Group
01.2004 - 04.2017
MA Certificate - Medical Assisting
Kaplan College - Stockton
01.2004 - 08.2004
High School Diploma -
Modesto High School
09.1999 - 08.2003
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