Reba Brice

Office Manager/Administration

Walpar LLC - A Valmont Company

09.1983 - Current

Maintained open communication with customers to foster positive relations and provide updates on issues.
Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
Interacted with customers by phone, email, or in-person to provide information.
Maintained electronic and paper filing systems for easy retrieval of information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Edited documents to improve accuracy of language, flow, and readability.
Reconciled account files and produced monthly reports.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Defined clear targets and objectives and communicated to other team members.
Established team priorities, maintained schedules and monitored performance.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Managed and properly accounted for petty cash issued to facilitate general office activities.