Summary
Overview
Work History
Education
Skills
wood working, crafter
Timeline
Generic

Reba Byrum

Summary

Proven track record in enhancing online sales and customer satisfaction at Esty, leveraging skills in inventory management and customer engagement. At Ceramic And Military Surplus Store, boosted team morale and efficiency. Excelled in compassionate patient care at Adena Medical Center, demonstrating strong interpersonal and organizational abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Online Seller

Myself Then Esty
06.2008 - 10.2013
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
  • Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
  • Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
  • Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
  • Reduced shipping costs by optimizing packaging materials and methods while maintaining product protection standards during transit.
  • Monitored competition closely to stay ahead of market trends and develop unique selling propositions that differentiated the online store from others.
  • Created clear, precise and properly detailed product and service information on company website.
  • Continuously improved website design and functionality by implementing user feedback, enhancing site navigation and overall user experience.
  • Implemented various promotional strategies to boost sales during slow periods or holidays, enticing customers with limited-time offers and discounts.
  • Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.
  • Researched and developed new products to meet customer demands.
  • Established and maintained e-commerce website to promote and sell products.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Online Seller

Myself Then Esty
06.2019 - Current
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
  • Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
  • Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
  • Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.
  • Reduced shipping costs by optimizing packaging materials and methods while maintaining product protection standards during transit.
  • Monitored competition closely to stay ahead of market trends and develop unique selling propositions that differentiated the online store from others.
  • Created clear, precise and properly detailed product and service information on company website.
  • Continuously improved website design and functionality by implementing user feedback, enhancing site navigation and overall user experience.
  • Implemented various promotional strategies to boost sales during slow periods or holidays, enticing customers with limited-time offers and discounts.
  • Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.
  • Researched and developed new products to meet customer demands.
  • Established and maintained e-commerce website to promote and sell products.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Cna

Adena Medical Center
11.2007 - 01.2010
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.

Cna

Marietta Place Nursing Home
01.2002 - 03.2007
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

GED -

Oakhaven High School
Memphis, TN
07.1973

Skills

  • Online platforms
  • Inventory Management
  • Customer Engagement
  • Pricing strategy
  • Shipping
  • Return Policies
  • Package tracking
  • Shipment Preparation

wood working, crafter

I been doing woodworking intarsia designs to sell for 10 years, also called scroll sawing. I had a diaper cake business for 2 years designing and crafting them. Also make jewelry, paracord items and now Resin items. All together 15 years experience.

Timeline

Online Seller

Myself Then Esty
06.2019 - Current

Online Seller

Myself Then Esty
06.2008 - 10.2013

Cna

Adena Medical Center
11.2007 - 01.2010

Cna

Marietta Place Nursing Home
01.2002 - 03.2007

GED -

Oakhaven High School

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Reba Byrum