Reba Comandante
Benicia,CA
Summary
Dynamic Senior Business Analyst with proven expertise in contract management and data analysis at Pacific Gas and Electric Company. Adept at resolving complex billing discrepancies and enhancing customer relationships. Skilled in root cause analysis and user acceptance testing, driving efficiency and accuracy in billing processes while ensuring compliance with regulatory standards.
Overview
25
25
years of professional experience
Work History
Senior Business Analyst
Pacific Gas and Electric Company
San Francisco, USA
01.2008 - Current
- Account manager for diverse types of Renewable Energy contract accounts identifying customer billing exceptions, conducting root cause analysis, and executing corrective action per tariff rules and interpretation.
- Expedited resolutions for high-profile billing issues identified by CPUC inquiries and FERC findings, ensuring compliance and timely corrective actions.
- Collaborated cross-functionally to resolve discrepancies in contracts, metering, report system failures, and billing, enhancing overall operational accuracy.
- Proactively coordinate action plans with field technicians and business representatives to ensure customer billing accuracy and minimize delayed
- Manage data reports between various operating systems into workable short-term and long-term analytic files.
- Led weekly team meetings via Microsoft Teams, providing guidance to team members on work and billing system processes.
- Assisted in User Acceptance Testing (UAT) for new billing system, contributing to successful implementation and user readiness.
Sales Support Assistant
Bio-Rad Laboratories
Benicia, USA
04.2004 - 12.2007
- Developed and sustained relationships with existing and potential clients, enhancing administrative support and reliability for sales team.
- Communicated directly with customers by phone, email, and in person, demonstrating high professionalism and effectively representing Bio-Rad Sales Support team.
- Track and document renewal orders and scope for new business utilizing product knowledge and analyzing customer buying trends using Salesforce platform.
Accounts Receivable Admin III
Bio-Rad Laboratories
Hercules, USA
05.2001 - 04.2004
- Conducted collection calls to customers based on past due balance ledgers and credit statuses, facilitating timely payments.
- Prepared and packaged financial statements for accounts receivable and accounts payable, ensuring accurate reporting.
- Entered data to maintain account balance transactions and payment history in accounting ledgers, supporting financial integrity.
Education
BA - Business Administration
Golden Gate University
San Francisco01-2007
General Education -
Sacramento State University
Sacramento01-1999
Skills
- Contract management
- Billing systems
- User acceptance testing
- Data analysis
- Root cause analysis
- Customer relationship management
Primary Phone
707-334-6271
Professional Highlights
- Safety and Emergency Response representative- Emergency Response volunteer ensuring floor safety for all occupants.
- Supervisor Training program participant- Job shadow supervisors for experience accumulation.
- Campaign for the Community chairperson- Crafted marketing ads and event planning strategies to bolster community campaign fund raising.
- Sarbanes Oxley Test representative- Gather test documents and department audit reporting.
Timeline
Senior Business Analyst
Pacific Gas and Electric Company
01.2008 - Current
Sales Support Assistant
Bio-Rad Laboratories
04.2004 - 12.2007
Accounts Receivable Admin III
Bio-Rad Laboratories
05.2001 - 04.2004
BA - Business Administration
Golden Gate University
General Education -
Sacramento State University