Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reba Mack

Austell,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Cigna
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Xfinity Comcast
04.2022 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.

Concierge

Silver Care Center
01.2021 - 11.2021
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Customer Service Cashier

Carson's Pirie Scott
Oak Lawn, IL
08.2016 - 02.2017
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Team Member

University Of Illinois
02.1988 - 08.2018
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.

Education

Diploma - General Studies

John Marshall High School
Chicago, IL
06.1984

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Microsoft Excel
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Order Processing
  • De-Escalation Techniques
  • Building rapport

Timeline

Customer Service Representative

Cigna
05.2023 - Current

Customer Service Representative

Xfinity Comcast
04.2022 - 05.2023

Concierge

Silver Care Center
01.2021 - 11.2021

Customer Service Cashier

Carson's Pirie Scott
08.2016 - 02.2017

Customer Service Team Member

University Of Illinois
02.1988 - 08.2018

Diploma - General Studies

John Marshall High School

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Reba Mack