Reba Salaz
Lubbock
Summary
- Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 2+ years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
- Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Gene messer ford
06.2023 - Current
- Answer phones, handle administrative paperwork, answer any questions, and make sure waiting area looks nice
- Make tags for my salesmen that are needed for their clients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Patient Care Technician
Covenant medical center
03.2022 - Current
- Support nurses by the bed side.
- Delivers direct care to patients (bathing, toileting, feeding, grooming, EKG, and phlebotomy)
- Optimized rehabilitation progress for post-operative patients by providing support during physical therapy sessions.
- Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
- Contributed to positive clinical outcomes through accurate charting, timely reporting of changes in condition, and close collaboration with nursing staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Patient Care Technician
UMC Health System
09.2024 - 12.2024
- Support nurses by the bed side.
- Delivers direct care to patients (bathing, toileting, feeding, grooming, EKG, and phlebotomy)
Associate patient services specialist
Covenant medical center
07.2022 - 08.2022
- Responsible for assisting patients during the onsite registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions
- For unscheduled visits I would collect accurate demographic information, insurance information, and collecting patient liability
- Responsible for financial clearance functions on assigned scheduled accounts, greeting, and serves patients in a professional, friendly, and respectful manner to promote positive encounters
- All information is gathered while adhering to regulation and compliance requirements and guidelines and is documented timely and accurately
CSR - Customer Service Representative
AT&T
06.2020 - 02.2022
- Assist customers with products and services, remain proficient in all billing, rate plan and feature matters as well as 'save' customers from going to another provider
Scheduler/Receptionist
Central Texas Pediatric Orthopedics
05.2019 - 08.2019
- Receive phone calls from patients to either answer any questions they may have, reschedule/schedule new appointments, or confirm upcoming appointments and location
Phone Banker 2
Wells Fargo
12.2017 - 05.2019
- Quickly answer customer inquiries in a friendly and courteous manner
- Deliver exceptional service to our customer by going out of the way to please them
- Provide first call resolution, while following strict procedures that meet compliance guidelines
- Identify and offer customers the products and services they need and want to succeed financially
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
Scheduling Coordinator/Receptionist
SOUTH WEST CANCER CENTER
07.2017 - 11.2017
- I would schedule and reschedule patients appointments as well as request refills for medications to nurses/doctors
Coordinator/Clerk
Caprock Home Health Services
03.2017 - 07.2017
- My duties as a CLASS coordinator/clerk were to enter client data, maintain client medical records, as well as be responsible to coordinate documents between CHHS and other agency staff and referring agencies
- I was also responsible to maintain client charts such as assemble in a neat and properly aligned fashion, placement of appropriate forms in charts; maintain procedures and monthly billing from nurses and vendors
- Notify appropriate nurses of patient problems, complaints, hospital care or discharge, or any contact with patients physician or doctor if necessary
- Speak with caseworkers, therapist, and/or vendors either sending or receiving any paper that was needed
- I would also run clients eligibility from insurance to see if funds were available
Sales Associate
AT&T Authorized Retailer
11.2016 - 03.2017
- I handle customers billing and/or account questions; as well set up personal/business cell phone, TV, and internet services
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Phone Banker 1
Wells Fargo
04.2016 - 10.2016
- Managed billing, overdrafts, as well as taking payments for loans or credit cards that the customer may have
- Filed claims for unauthorized transactions that were made on customers accounts.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
Sales Associate
Vxi Global Solutions
08.2015 - 03.2016
- I was a sales associate who set up new service for customers who called in and set up appointments for those services
- Built relationships with customers to encourage repeat business.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Housekeeper
UMC Medical Center
05.2015 - 08.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
CSR Agent
CONVERGYS
05.2013 - 05.2015
- I worked as a customer service representative for Infinity
- Where I was on the technical support side and took care of customers issues and if I wasn't able to resolve it I would set up a tech to go out to the customers home or business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier/Customer Service
BURLINGTON COAT FACTORY
09.2012 - 05.2013
- I worked as a cashier where I handled money for the first few months than I gradually worked myself to being a keyholder and moved up to being a customer service representative for returns, layaway
- Where I dealt with irate customers, money, and organizing customers layaway or payment
Housekeeper
GOODWILL WORK FORCE
06.2012 - 09.2012
- My duties as a housekeeper were to make sure the patients coming into the hospital or who were already there had a clean and sanitized room and bedding
Education
No Degree - Nursing
South Plains College
Reese Center, TX08-2023
Associate's degree - Criminal Justice
South Plains College
Levelland, TX05.2017
Skills
- Customer Care
- Medical Scheduling
- Data entry
- Epic
- Medical Billing
- Basic math
- CSR
- Patient care technician
- Microsoft Word
- Customer Support
- Vital Signs
- Technical Support
- Insurance Verification
- HIPAA
- Microsoft Excel
- Front Desk
- Patient Care
- Typing
- Hospital Experience
- Call Center
- Organizational Skills
- Leadership
Certification
- CPCT/A, May 2023 to May 2025
- BLS Certification, May 2023 to May 2025
- CPR Certification, May 2023 to May 2025
- Driver's License, Valid
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional information - Summary of skills
- Computer proficient
- Extremely organized
- Microsoft Office, Excel, PowerPoint proficiency
- Quick learner
- Strong verbal communication
- Great Customer service skills
Timeline
Patient Care Technician
UMC Health System
09.2024 - 12.2024
Receptionist
Gene messer ford
06.2023 - Current
Associate patient services specialist
Covenant medical center
07.2022 - 08.2022
Patient Care Technician
Covenant medical center
03.2022 - Current
CSR - Customer Service Representative
AT&T
06.2020 - 02.2022
Scheduler/Receptionist
Central Texas Pediatric Orthopedics
05.2019 - 08.2019
Phone Banker 2
Wells Fargo
12.2017 - 05.2019
Scheduling Coordinator/Receptionist
SOUTH WEST CANCER CENTER
07.2017 - 11.2017
Coordinator/Clerk
Caprock Home Health Services
03.2017 - 07.2017
Sales Associate
AT&T Authorized Retailer
11.2016 - 03.2017
Phone Banker 1
Wells Fargo
04.2016 - 10.2016
Sales Associate
Vxi Global Solutions
08.2015 - 03.2016
Housekeeper
UMC Medical Center
05.2015 - 08.2015
CSR Agent
CONVERGYS
05.2013 - 05.2015
Cashier/Customer Service
BURLINGTON COAT FACTORY
09.2012 - 05.2013
Housekeeper
GOODWILL WORK FORCE
06.2012 - 09.2012
- CPCT/A, May 2023 to May 2025
- BLS Certification, May 2023 to May 2025
- CPR Certification, May 2023 to May 2025
- Driver's License, Valid
No Degree - Nursing
South Plains College
Associate's degree - Criminal Justice
South Plains College
Similar Profiles
Damian GregorDamian Gregor
Service Advisor at Gene Messer FordService Advisor at Gene Messer Ford
Alexis BradfordAlexis Bradford
Receptionist at Gene Messer Ford And LincolnReceptionist at Gene Messer Ford And Lincoln
Ron SmithRon Smith
Title Clerk at Group 1 / Gene Messer Ford LincolnTitle Clerk at Group 1 / Gene Messer Ford Lincoln