Reba Simmons
Gardner
Summary
Dynamic Patient Care Coordinator with extensive experience at Optum Infusion Pharmacy, excelling in HIPAA compliance and patient documentation. Proven ability to enhance patient satisfaction through effective communication and critical thinking. Skilled in appointment scheduling and training new staff, ensuring a seamless healthcare experience while maintaining confidentiality and accuracy.
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Optum Infusion Pharmacy
08.2012 - 02.2020
- Assisted patients with appointment scheduling and follow-up inquiries.
- Supported healthcare team in managing patient records and documentation processes.
- Communicated effectively with patients to address concerns and provide information.
- Trained new staff on patient management systems and customer service protocols.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Patient Care Coordinator
Coram Specialty Infusion Services
01.2011 - 08.2012
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Arts - Management And Human Relations
Mid America Nazarene University
Olathe, KS05-1994
Associate of Science - Business Administration
Kansas City Kansas Community College
Kansas City, KS12-1987
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Insurance verification
- Verbal and written communication
- Scheduling
- Patient documentation
- New hire training
Affiliations
Certified Trauma Healing Facilitator , Trauma Healing Institute, Kansas City, Missosuri
Certified Leader, Purpose and Destiny Discipleship Ministry, Kansas City, Kansas
Timeline
Patient Care Coordinator
Optum Infusion Pharmacy
08.2012 - 02.2020
Patient Care Coordinator
Coram Specialty Infusion Services
01.2011 - 08.2012
Bachelor of Arts - Management And Human Relations
Mid America Nazarene University
Associate of Science - Business Administration
Kansas City Kansas Community College
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