Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

REBA TERRY

KEOKUK,Iowa

Summary

I HAVE WORKED IN THE FIELD OF SERVICING CUSTOMERS FOR OVER TWENTY YEARS AND I REALLY LOVE SPEAKING WITH ALL PEOPLE OVER MANY COUNTRY'S AND SOLVING THEIR PROBLEMS, AND NEEDS FOR THE COMPANYS I HAVE WORKED FOR. AND I AM WILLING TO CONTINUE FOR AT LEASE ANOTHER TEN YEARS

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Thomas Cardella & Associates
Keokuk, IA
04.2015 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

PCF (PUBLISHER CIRCULATION FUFILMENT GROUP
ORLAND PARK IL, ILLINOIS'
01.2001 - 10.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Customer Service Representative

AmeriCALL Communications
CHICAGO , IL
04.2008 - 08.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Education

GED -

JOHN AUSTIN HIGH SCHOOL
Chicago, IL
06.1970

Skills

  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Interpretation and Translation Services
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Needs Assessment

Timeline

Customer Service Representative

Thomas Cardella & Associates
04.2015 - 02.2022

Customer Service Representative

AmeriCALL Communications
04.2008 - 08.2009

Customer Service Representative

PCF (PUBLISHER CIRCULATION FUFILMENT GROUP
01.2001 - 10.2009

GED -

JOHN AUSTIN HIGH SCHOOL

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REBA TERRY