Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Timeline
Generic

Reba Townsend

Health Care Worker
McKenzie,TN

Summary

Resourceful Dietary Aide with extensive knowledge of food service practices and proven customer skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge of multiple diets and patient meal services. Talented Dietary Ambassdor skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in school and hospital settings. Skilled in daily food prep, stocking and cleaning. Responsible professional with extensive experience in nutrition and dietetics. Skilled in conducting nutrition assessments, creating individualized meal plans, and educating clients on nutrition. Strong communication skills and committed to effectively working with healthcare professionals. High-performing Ambassadoran and part time Supervisor with solid background in nutrition and health care. Adept at nutrition counseling with focus on nutritional science and dietary guidelines. Strong time management skills and dedicated to staying organized to meet needs of multiple clients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Health Care professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Food Service and Dietary Office with over 6 years of experience in Health care Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Receptionist position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work History

Dietary Ambassador/ Part Time Supervisor

HCMC
Paris, TN
06.2016 - Current
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Reported and documented resident changes in consumption or behaviors.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
  • Established and maintained thorough and updated nutritional information, Type and Type data.
  • Provided in-depth information on nutritional care to maximize health.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Referred patients to appropriate outpatient settings for additional diet education and support.

Dietary Ambassador

HCMC
Paris, TN
06.2016 - Current
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
  • Reported and documented resident changes in consumption or behaviors.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Maintained Type systems for menu management and nutritional data.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Established and maintained thorough and updated nutritional information, Type and Type data.
  • Referred patients to appropriate outpatient settings for additional diet education and support.

Dietary Supervisor

HCMC
Paris, TN
11.2018 - 01.2020
  • Monitored food preparation, production and plating for quality control.
  • Set and oversaw weekly and special event menu plans.
  • Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Handled Number calls per day to address customer inquiries and concerns.
  • Developed and maintained courteous and effective working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Visited with residents to inquire about satisfaction, quality and personal preferences.
  • Monitored production to check safety, standardized production and appropriate portioning.

Cafeteria Manager

Stewart County Board Of Education
Dover, TN
11.2009 - 09.2013
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Used Software to analyze daily financial statements, balance statements and reimbursable meals.
  • Planned nutritionally-balanced menus for students by studying current dining trends.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Enhanced sales by promoting Type products and assisting with creative menu selections.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining Number% accuracy.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced financial inaccuracies by using Software system while verifying receipts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced business productivity by training Number team members and Number servers on best practices and protocols.

Education

None - Liberal Arts And Sciences

Leeward Community College
Pearl City, HI
08.1990 - 12.1991

Skills

Dietary habits evaluation

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Accomplishments

  • Supervised team of 20 staff members.

Additional Information

I was President of the Stewart County Food and Nutrition Association for 3 years.

Sat on the Church of God Board for 4 years

I was Awarded Partner of the month of March 2017

Got awarded Partner Star 2018

Have received numerous Star Partner nominations from patients.

Received numerous WOW cards from patients and staff

Interests

Donating to different charities such as Helping Hands, Susan B Colman Cancer Foundation

Hiking

Traveling

Spending time with family and friends

Timeline

Dietary Supervisor

HCMC
11.2018 - 01.2020

Dietary Ambassador/ Part Time Supervisor

HCMC
06.2016 - Current

Dietary Ambassador

HCMC
06.2016 - Current

Cafeteria Manager

Stewart County Board Of Education
11.2009 - 09.2013

None - Liberal Arts And Sciences

Leeward Community College
08.1990 - 12.1991
Reba TownsendHealth Care Worker