Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Manager
Reba Pearce

Reba Pearce

South Hill,United States

Summary

Dedicated and adaptable professional with a diverse background spanning hospitality, education, customer support, and human resources. Passionate about helping companies thrive by optimizing people management strategies. Skilled in CRM systems, contact centers, project team management, and real-time monitoring. Experienced in employee training, marketing, quality control, and production monitoring. Eager to delve deeper into HR to contribute further to organizational success. Known for problem-solving, teamwork, and effective time management. Ready to make a positive impact in any role.

Overview

10
10
years of professional experience

Work History

Team Lead

ModSquad
12.2021 - Current
  • Honed my leadership and technical skills, overseeing multiple projects with a focus on customer service excellence
  • Proficient in Zendesk and Salesforce, offering technical support and fostering a collaborative and productive work environment
  • With a strong foundation in time management, adaptability, and a commitment to quality, I bring a dynamic and results-driven approach to leading teams in the fast-paced and evolving landscape of Modsquad projects.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Human Resources Specialist

Super Purposes
02.2024 - 06.2024
  • Recruit top-performing candidates utilizing Podio, Handshake, LinkedIn, job boards, industry-specific sites, colleges/universities, and other advanced methods
  • Post and renew job advertisements on various recruiting platforms
  • Administer and submit new-hire paperwork for new Teammates
  • Process departures/terminations
  • Respond to employment verification requests
  • Prepare and send letters of recommendation
  • Lead and participate in weekly team meetings
  • Respond to HR Ticket submissions.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.

Academic Tutor

Self-employed
01.2014 - 12.2020
  • Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
  • Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
  • Created tailored lesson plans and study guides to teach and assist students in area of study.
  • Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
  • Responded to email and telephone requests to provide students with specific information.
  • Leveraged technology and visual aids to engage students and enhance learning.
  • Improved overall academic performance by providing constructive feedback on assignments and assessments.
  • Created special handouts, study guides, and enrichment materials to boost student knowledge.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Met with parents to discuss student progress and address concerns.
  • Served as a liaison between parents and school staff, maintaining open lines of communication regarding student progress and concerns.
  • Developed student confidence through positive reinforcement strategies.

Assistant Manager

Econo Lodge Hotel
09.2016 - 03.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor of Science - Music Technology

Full Sail University
Orlando, FL
08.2016

Skills

  • CRM Systems
  • Contact Centers
  • Project Team Management
  • Real-time Monitoring
  • Employee Training
  • Marketing
  • Quality Control
  • Production Monitoring
  • Employee Evaluation
  • Trend tracking
  • Talent Acquisition
  • Human Resources Management
  • Problem-Solving
  • Teamwork and Collaboration
  • Recruitment
  • People Management
  • Work Planning and Prioritization
  • Office Administration
  • Onboarding Coordination

Accomplishments

Human Resource Management: HR for People Managers Certificate: https://www.coursera.org/account/accomplishments/specialization/MNUV9MTGA3S2


HRCI Talent Acquisition Certificate: https://www.coursera.org/account/accomplishments/verify/M9HJ5WSEYQ7Q


Google Project Management Certificate:

https://www.coursera.org/account/accomplishments/specialization/AUMVVYUFLANV


Google IT Support Certificate:

https://www.coursera.org/account/accomplishments/specialization/AGAFLA6N2FME


Salesforce and CRM Review Course Certificate

https://www.coursera.org/account/accomplishments/verify/JJ2CQG64Y6XZ


Google IT Support Certificate:

https://www.coursera.org/account/accomplishments/specialization/AGAFLA6N2FME



Timeline

Human Resources Specialist

Super Purposes
02.2024 - 06.2024

Team Lead

ModSquad
12.2021 - Current

Assistant Manager

Econo Lodge Hotel
09.2016 - 03.2018

Academic Tutor

Self-employed
01.2014 - 12.2020

Bachelor of Science - Music Technology

Full Sail University

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Reba Pearce