Reba (Phenix) Warren
Jacksonville,FL
Summary
Proven Shift Supervisor with a track record of enhancing customer satisfaction at Starbucks through expert maintenance of espresso equipment and effective team training. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2021 - Current
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Cafe Worker
Mandolas Italian Kitchen
05.2023 - 07.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Education
GED -
Clay County Center For Adult & Community Education
Orange Park, FL05-2024
Skills
- Hospitality and Professionalism
- Minor Repairs
- New Hire Training
- Inventory Management
- Time Management
- Warm and Friendly
- Patient and Understanding
- Multitasking
- Upselling
- Active Listening
Volunteer work
I'm a part of RAKAD, a local non-profit organization where we run a day camp in which we teach young girls (ages 5-13) about the joys of dancing and teach about God. I have been a part of this organization since I was about 6 or 7, and it made such a massive impact on my life that I wanted to carry on as a leader and make that same impact for young girls.
Timeline
Cafe Worker
Mandolas Italian Kitchen
05.2023 - 07.2023
Shift Supervisor
Starbucks
06.2021 - Current
GED -
Clay County Center For Adult & Community Education
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