Reba (Phenix) Warren
Jacksonville,FL
Summary
Proven Shift Supervisor with a track record of enhancing customer satisfaction at Starbucks through expert maintenance of espresso equipment and effective team training. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
9661 San Jose Blvd, Jacksonville FL
06.2021 - Current
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Cafe Worker
Mandolas Italian Kitchen
11112 San Jose Blvd, Jacksonville FL 32223
05.2023 - 07.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Education
GED -
Clay County Center For Adult & Community Education
Orange Park, FL05-2024
Skills
- Hospitality and Professionalism
- Minor Repairs
- New Hire Training
- Inventory Management
- Time Management
- Warm and Friendly
- Patient and Understanding
- Multitasking
- Upselling
- Active Listening
Volunteer work
I'm a part of RAKAD, a local non-profit organization where we run a day camp in which we teach young girls (ages 5-13) about the joys of dancing and teach about God. I have been a part of this organization since I was about 6 or 7, and it made such a massive impact on my life that I wanted to carry on as a leader and make that same impact for young girls.
Timeline
Cafe Worker
Mandolas Italian Kitchen
05.2023 - 07.2023
Shift Supervisor
Starbucks
06.2021 - Current
GED -
Clay County Center For Adult & Community Education