Rebba Wolf
Atlanta,CA
Summary
Result-driven Customer Success Manager with over 8 years of experience in driving customer retention, satisfaction, and growth in a SaaS and B2B environments. Skilled in client onboarding, account and leveraging data to deliver measurable outcomes. Adept at building strong relationships to ensure client success and aligning strategies with business goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
New York Life Insurance Co
09.2022 - 03.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Collaborate with clients to develop and implement success plans, ensuring alignment with business goals.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality
Onboarding Specialist/Senior Customer Success Manager
PharmPacc Corp.
10.2017 - 07.2022
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Created and maintained relationships with key stakeholders, including medical professionals, healthcare providers, and pharmaceutical distributors.
- Identified new target markets for existing products and developed marketing plans for launching new products into the marketplace.
- Manage all phases of assigned customers throughout their life cycle.
- Manage customer implementation process
- Secure renewals and identify growth opportunist's.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Education
Bachelor of Science - Medical Management
University of Phoenix
Tempe, AZ05-2021
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Relationship building & account management
- CRM systems (eg, salesforce, hubspot)
- Strategic problem solving
Timeline
Customer Success Manager
New York Life Insurance Co
09.2022 - 03.2024
Onboarding Specialist/Senior Customer Success Manager
PharmPacc Corp.
10.2017 - 07.2022
Bachelor of Science - Medical Management
University of Phoenix
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