Rebbecca Basden
Holly Ridge,NC
Summary
A leader in contract management and staff supervision with over 20 years of experience in the behavioral health field. Excelled in streamlining contracting processes, enhancing compliance, and fostering team development. Skilled in Microsoft Office and adept at conflict resolution, consistently achieving positive outcomes. Demonstrated success in policy creation and implementing efficient operational protocols.
Overview
17
17
years of professional experience
Work History
Contracts Manager
Trillium Health Resources
2017.11 - Current
- Manage and supervise the development and implementation of network provider and vendor contracts.
- Review contract documents and relevant forms for completeness, accuracy, and compliance with State and Federal regulations.
- Verify provider information and enrollment status in NCTracks, NC Division of Health Service Regulation, and other state-maintained databases as required to ensure contractor compliance.
- Work with providers and cross-functionally to develop contract language and scopes of work that support desired outcomes.
- Analyze and interpret data to ensure compliance with State and Federal regulations.
- Review budgets to ensure expenditures are compliant with funding requirements.
- Enter and update provider information in the Business System to support authorization and timely reimbursement.
- Participate in a cross-functional workgroup to review benefit changes and implementation strategies.
- Facilitate contract language negotiations with hospital systems and providers.
- Work in conjunction with internal and external stakeholders to create a more efficient contracting process.
- Develop and revise department policies and procedures.
- Develop and revise desktop protocols to ensure efficient processes.
- Research provider issues related to authorization and claim denials to identify the cause and action needed for resolution. Communicate and provide technical assistance to staff and/or providers as required to achieve a positive outcome.
- Develop and maintain tracking mechanisms to include Smartsheet and OneDrive.
- Develop and deliver PPT presentations for staff training needs and Stakeholder Information Sessions.
- Provide supervision to 8 staff (PTO & Timesheet approvals, regular check-ins, monthly touchpoints, quarterly performance reviews, creating performance goals, etc).
- Complete necessary paperwork for Unit vacancies including Request to Fill forms, interview documents, scheduling, and candidate selection.
Public Information Specialist
CoastalCare/Trillium Health Resources
2010.11 - 2017.10
- Drafted public communications regarding policy updates, organizational changes, and other information as required.
- Represented the organization at community events, Town Hall Meetings, Ribbon Cuttings, etc.
- Worked with news media and public radio outlets to create and air commercials and public service announcements.
- Designed flyers and other resources for public distribution.
- Provided oversight of the organization's website and social media outlets, survey platforms, and Constant Contact.
- Developed and released mass communications that included newsletters, training announcements, and meeting reminders.
- Managed the department budget.
- Reviewed and analyzed public surveys and data to identify service gaps.
Customer Service Coordinator
Onslow Carteret Behavioral Healthcare
2007.01 - 2010.10
- Processed Complaints and grievances.
- Developed monthly, quarterly, and annual reports for Area Board and NCDHHS.
- Reviewed data to identify trends.
- Provided support for Clint Right Committee and CFAC.
- Drafted Proclamations and News Alerts.
- Webmaster for organization website.
Education
MBA -
Mt. Olive University
Mount Olive, NC05.2017
Bachelor of Science - Healthcare Management
Mt. Olive College
Mount Olive, NC05.2012
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NC05.2010
Skills
Contract Management
NCTracks User
Staff Management
Trillium Business System
Contract Negotiation
Smartsheet User & License
Customer Service & Dispute Resolution
Policy & Procedure Creation & Oversight
Adobe Pro and Nuance (editing PDF docs)
Concord (Contract Management Platform)
Fluent user of Microsoft Office, Word, & Excel
Timeline
Contracts Manager
Trillium Health Resources
2017.11 - Current
Public Information Specialist
CoastalCare/Trillium Health Resources
2010.11 - 2017.10
Customer Service Coordinator
Onslow Carteret Behavioral Healthcare
2007.01 - 2010.10
MBA -
Mt. Olive University
Bachelor of Science - Healthcare Management
Mt. Olive College
Associate of Arts -
Coastal Carolina Community College
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