Rebbecca Fraley
Lansing
Summary
Diligent security professional with a robust background in security operations and law enforcement, consistently maintaining high standards of safety and protocol adherence. Proven expertise in risk assessment and emergency response, complemented by extensive experience in security protocols, surveillance, and threat assessment. Strategic thinking ensures the safety of personnel and property, resulting in a strong record of effective incident resolution and the maintenance of secure environments. Committed to fostering a culture of safety and vigilance within all operational frameworks.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Officer III
University Of Michigan Health – Sparrow Hospital
10.2017 - Current
- Past Positions: Security Officer, Police Authority Officer, Corporal, Sergeant
- Past Campus: Lansing, Michigan
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored premises to ensure safety and security of patients, staff, and visitors.
- Responded promptly to emergency situations, coordinating with local law enforcement and medical teams.
- Conducted routine patrols to identify potential security risks and prevent unauthorized access.
- Maintained detailed incident reports for all security occurrences, ensuring accurate documentation of events.
- Trained new security personnel on protocols, response procedures, and hospital policies.
- Led crisis management drills to prepare staff for emergency response scenarios effectively.
- Evaluated existing security systems, recommending improvements to optimize operational efficiency and safety protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Collaborated with hospital administration to develop and implement enhanced security measures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Staff Administrative Assistant
Dept. of Technology, Management, and Budget
10.2016 - 10.2017
- Streamlined administrative processes, enhancing departmental efficiency and communication.
- Coordinated scheduling and logistics for meetings, ensuring timely availability of resources.
- Managed correspondence and documentation flow, maintaining organized electronic filing systems.
- Collaborated with cross-functional teams to support project initiatives and task completion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Park Ranger
Potter Park Zoo
06.2016 - 10.2017
- Receives incoming calls for guest requests, questions and assistance via a multiple phone line system. Sends callers to correct department when necessary.
- Monitors and uses a telephone, cell phone, and radio.
- Uses computers to enter data into CAD and other digital files, read or send emails as well as notifications, compiles and saves digital or scanned reports, and searches records such as contacts or Lost and Found.
- Interacts with zoo visitors and staff to maintain personal safety.
- Patrols all areas of the Zoo and surrounding park.
- Remains calm and focused during emergencies, so that the proper help can get to the proper place in a timely manner.
Internet Sales Assistant
Kia of Lansing
06.2014 - 10.2016
- Assisted in managing inventory levels to ensure product availability and reduce stockouts.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with sales team on promotional strategies to enhance product visibility.
- Maintained up-to-date knowledge of products and services to support customer decision-making.
- Processed transactions accurately using point-of-sale systems, ensuring a seamless checkout experience.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Established rapport with customers using active listening and interpersonal skills.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Police Officer Recruit
Department of Veteran Affairs
09.2013 - 01.2014
- Interacted daily with both the public and other VA employees via telephone, email, and in-person. Regularly dispatched officers along with updating the department’s online daily officer log while also recording all data for traffic accidents, traffic violations, and incident reports into an Oracle database.
- Received high volumes of data before analyzing and condensing it into numerous reports to be delivered to the Chief of Police and VA Facility Director.
- Processed all necessary paperwork to complete filing for tickets.
- Managed office security by issuing temporary contractor and visitor badges while recording those who had badges issued.
- Received extensive training which included Prevention and Management of Disruptive Behavior.
- Conducted panic alarm testing monthly.
- Investigated and prepared accident reports and provided follow up interviews as required.
Transportation Security Officer
Transportation Security Administration
05.2004 - 09.2013
- Oversaw the safety of all passengers by managing any security risks, including investigating any potential danger to the airport’s safety.
- Frequently served as Acting Lead and Supervisor during periods of staffing shortages.
- Due to excellent performance, promoted to Behavior Detection Officer, requiring extensive training and the ability to work independently.
- Received critical training on de-escalating situations and managing unhappy passengers. Training courses included Managing Disruptive Passengers, Interpersonal Communication, and Communication in the Workplace.
- Elected to serve as President of the Model Workplace Advisory Council.
- Recorded high volumes of data into multiple database systems, such as PARIS, SharePoint, and TSA reporting databases.
- Assisted Federal, State and Local agencies provide additional security for special events.
Military Police Officer
United States Army
07.2001 - 06.2003
- Ensured the safety of visitors and military personnel by maintaining a visual presence, investigating all incidents, and evaluating all potential risks to personal and physical safety.
- Conducted inspections of military and non-military vehicles arriving at the base.
- Coordinated duties with previous and subsequent shifts to ensure consistency.
- Greeted visitors to the base and issued passes.
- Prepared detailed reports of any incidents or accidents and provided follow-up details as required.
- Provided security for special military events.
- Prepared and submitted daily officer activity logs for command review.
- Interviewed suspects and potential witnesses.
- Patrolled assigned military sites.
- Testified in military court when necessary.
Education
Bachelor of Science - Psychology in Pre-Counseling and Therapy
Capella University
Minneapolis, MN12-2028
Certificate - PA 330
Lansing Michigan Schoolcraft College
Livonia, Michigan05-2019
Skills
- PA-330 certification holder
- AHA Basic Life Support certification
- CPL certification holder
- Effective team contributor
- Crisis management
- Proficient in Microsoft Office Suite
- Effective cross-cultural communication
- Effective leadership
- Report writing
- Complex Problem-solving
- Conflict de-escalation
- Staff management
- Investigation documentation
- Weapons training
- Military experience
- Crisis intervention training
- Criminal investigations
- Active shooter training
- Workplace violence prevention
Certification
- Current Certifications Held:
- PA-330 - Schoolcraft College, May 2019
- Non-Violent Crisis Intervention Instructor – CPI, August 2020
- FEMA Training Courses Completed:
- IS-100.c - Introduction to Incident Command System, August 2019
- IS-200.c - Basic Incident Command System for Initial Response, August 2019
- IS-700.b - An Introduction to the National Incident Management System, August 2019
- IS-800.c - National Response Framework, An Introduction, August 2019
- PA-330 Training Course Maintenance Completed:
- IAHSS Basic Training, September 2019
- Implicit Bias Training, MI Train, June 2022
- IAHSS Advanced Training, August 2020
- Lein Security Awareness Levels 1-4, February 2023
- NSI Training: Public Health and Healthcare Partners – Dept. of Homeland Security, April 2021
- SAR Line Officer Training – Dept. of Homeland Security, April 2021
- Handling Threats and Other Disturbing Behavior on Campus – MI Train, April 2021
- IAHSS Workplace Violence Prevention Program, January 2022
- IAHSS Supervisor Training Certification, March 2022
Timeline
Security Officer III
University Of Michigan Health – Sparrow Hospital
10.2017 - Current
Staff Administrative Assistant
Dept. of Technology, Management, and Budget
10.2016 - 10.2017
Park Ranger
Potter Park Zoo
06.2016 - 10.2017
Internet Sales Assistant
Kia of Lansing
06.2014 - 10.2016
Police Officer Recruit
Department of Veteran Affairs
09.2013 - 01.2014
Transportation Security Officer
Transportation Security Administration
05.2004 - 09.2013
Military Police Officer
United States Army
07.2001 - 06.2003
Bachelor of Science - Psychology in Pre-Counseling and Therapy
Capella University
Certificate - PA 330
Lansing Michigan Schoolcraft College
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