Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Extracurricular Activities
Timeline
BusinessAnalyst
Rebbekka Vorel

Rebbekka Vorel

Sanbornton,NH

Summary

Rural Mail Carrier Associate USPS, Lakes Region, NH Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Rural Mail Carrier Associate

USPS
04.2019 - 11.2023
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
  • Streamlined the delivery process by skillfully navigating complex rural terrains using GPS systems and maps.
  • Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
  • Continuously sought opportunities for self-improvement by attending training sessions, workshops, and industry conferences to stay updated on best practices in postal service delivery.
  • Prevented potential errors in delivery by double-checking labels on packages against official postal records before commencing with the route.
  • Managed time effectively to consistently meet deadlines for both mail pickup from distribution centers and final deliveries.
  • Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
  • Reduced instances of lost or misplaced mail through diligent attention to detail in sorting processes and organized storage methods within the vehicle.
  • Assisted new hires in acclimating to job responsibilities, providing guidance and support to ensure seamless onboarding processes.
  • Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
  • Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
  • Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
  • Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
  • Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled accurate cash payments for postage and incurred fees.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Utilized mail processing machines in weighing, stamping and processing mail items.

Beverage Cart Girl

Lochmere Golf & Country Club
04.2016 - 09.2020
  • Demonstrated excellent communication skills when interacting with diverse clientele both on the course and at the clubhouse bar area.
  • Promoted a safe environment for patrons by adhering to company policies regarding alcohol consumption limits and monitoring guest behavior accordingly.
  • Displayed detailed and thorough knowledge of culinary and beverage items and offered product suggestions to customers.
  • Provided exceptional customer service by addressing concerns promptly and professionally, maintaining a high level of satisfaction among patrons.
  • Contributed to the overall success of venue events by effectively coordinating beverage services during tournaments and special occasions.
  • Recorded and entered beverage orders into point-of-sale system.
  • Gained familiarity with a variety of POS systems to efficiently process transactions, thereby reducing wait times for patrons and maximizing sales opportunities.
  • Maintained a clean, organized, and stocked beverage cart for optimal efficiency during peak hours.
  • Navigated challenging weather conditions while maintaining punctual service times to ensure minimal disruption to golfer experiences.
  • Exhibited a high degree of adaptability by swiftly adjusting service strategies to accommodate fluctuating demand levels throughout the day.
  • Greeted each guest warmly and professionally, set positive tone for every interaction and delivered extraordinary customer service.
  • Ensured compliance with local liquor laws by verifying customer ages before serving alcoholic beverages.
  • Achieved strong rapport with golf staff members through open communication channels which allowed for seamless coordination of beverage cart services, enhancing overall guest experiences.
  • Enhanced customer satisfaction by providing timely and efficient beverage service on the golf course.
  • Displayed professionalism under pressure during busy periods, consistently delivering high-quality service even amidst large volumes of orders or challenging customer interactions.
  • Responded to customer questions and suggestions regarding services and assisted with event details and clean-up before and after serving times.
  • Leveraged knowledge of popular drink trends to recommend suitable options based on individual preferences, ultimately increasing revenue generation opportunities.
  • Increased sales through friendly interactions with customers and suggestive selling of refreshments and snacks.
  • Participated in ongoing training and development programs to stay current on product offerings, ensuring comprehensive knowledge when advising customers.
  • Checked expiration dates on food and beverage products in beverage cart storage area and rotated and organized products.
  • Streamlined beverage cart operations through effective route planning strategies that minimized travel time between holes while maximizing coverage across the entire course.
  • Developed strong rapport with regular patrons, leading to repeat business and increased sales.
  • Collaborated with team members to create an enjoyable atmosphere for guests, resulting in positive feedback from customers.
  • Assisted in inventory management by tracking product levels and alerting supervisors when restocking was necessary.
  • Managed cash transactions accurately, ensuring correct change distribution and proper record keeping for end-of-shift reconciliation.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Greeted guests and inquired into beverage choices.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Prepared hot coffee and tea according to customer requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.

Pharmacy Technician

CVS Pharmacy
11.2014 - 10.2016
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Education

Associate of Arts - Studio Arts Major With Minor in Education

Montana State University
Bozeman, MT
06.2004

Associate of Arts - Studio Arts Major With Minor in Education

University of Vermont
Burlington, VT
2000

High School Diploma -

Gilford High School
Gilford, NH
06.1998

Skills

  • Excellent Communication
  • Attention to Detail
  • Problem-Solving
  • Organizational Skills
  • Adaptability and Flexibility
  • Analytical Thinking
  • Schedule Management
  • Self Motivation
  • Interpersonal Skills
  • Problem-solving aptitude
  • Professional Demeanor
  • Task Prioritization

Certification

  • Level 2 Certified Professional Snowboard Instructor
  • Licensed Pharmacy Technician

Volunteer Experience

Special Olympics Coach, Communicated regularly with parents regarding their child's progress and any issues that may arise., Provided feedback on individual performances during practices, games, and scrimmages., Demonstrated ability to lead and motivate teams to success through effective communication and problem-solving skills., Created an atmosphere of trust and respect among the team while emphasizing the importance of sportsmanship.

References

Jennee Stewart: (802)-777-8868


Cory Smith: (603) 455-8819 


Jim Ciley: (603) 520-3719


Heather Reece: (603) 630-1920

Extracurricular Activities

AASI (American Association of Snowboard Instructors) Level 2 Certified Professional Inscructor, Big Sky Ski Resort, Big Sky, MT Work Study Job, Fleming Museum, between classes

Timeline

Rural Mail Carrier Associate

USPS
04.2019 - 11.2023

Beverage Cart Girl

Lochmere Golf & Country Club
04.2016 - 09.2020

Pharmacy Technician

CVS Pharmacy
11.2014 - 10.2016

Associate of Arts - Studio Arts Major With Minor in Education

Montana State University

Associate of Arts - Studio Arts Major With Minor in Education

University of Vermont

High School Diploma -

Gilford High School

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Rebbekka Vorel