Rebeca Andere Dominguez
GILBERT,Arizona
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Crew Member
Dunkin' Donuts
Gilbert, AZ
10.2024 - 06.2025
- Prepared food items according to company standards and safety guidelines.
- Maintained cleanliness of work areas and equipment during shifts.
- Provided friendly customer service while taking orders and handling transactions.
- Stocked supplies and organized inventory for easy access during busy periods.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Call Center Agent
Results cx
Hermosillo, Sonora
03.2024 - 06.2024
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
- Identified customer needs by asking probing questions and actively listening to responses.
- Tracked daily performance metrics such as wait times, average handle time.
- Performed other duties as assigned by supervisor.
- Participated in training sessions to stay abreast of new products, services, policies and procedures.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
High School Diploma -
CEDART
Sonora 07-2023
Skills
- [Product or Service] expertise
- System Documentation
- Customer communications
- Appointment Setting
- Customer Education
- Training and mentoring
- Call Center Operations
- Quality Control
- Professional phone voice
Timeline
Crew Member
Dunkin' Donuts
10.2024 - 06.2025
Call Center Agent
Results cx
03.2024 - 06.2024
High School Diploma -
CEDART