Rebeca Ayala
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Student Assistant
Sacramento City College
01.2024 - Current
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
CSR
Maximus
03.2022 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Gate Agent/Ticketing
American Airlines
06.2021 - 12.2021
- Interpreted government rules and requirements for domestic and international travel allowing for timely departure and arrival of aircraft.
- Provided assistance to distressed passengers and customers in order to maintain a pleasant environment.
- Managed the check-in process, ensuring that customers have the proper documentation for travel.
Barista
Peet’s Coffee & Tea
04.2019 - 05.2020
- Received a certification for food preparation and food safety to assure both our customers and employees are safe preparing items properly.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Crew Member
Chick-fil-A
04.2018 - 10.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Associate of Arts - Art
Sacramento City College
Sacramento, CA05.2025
High School Diploma -
Sacramento New Technology High
05.2018
Skills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Call Documentation
- Understanding Customer Needs
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Proactive Self-Starter
- Team-Oriented and Cooperative
Languages
Spanish
Native or Bilingual
Timeline
Student Assistant
Sacramento City College
01.2024 - Current
CSR
Maximus
03.2022 - 11.2023
Gate Agent/Ticketing
American Airlines
06.2021 - 12.2021
Barista
Peet’s Coffee & Tea
04.2019 - 05.2020
Crew Member
Chick-fil-A
04.2018 - 10.2018
Associate of Arts - Art
Sacramento City College
High School Diploma -
Sacramento New Technology High
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