Rebeca Babcock
Summary
Dynamic Administrative Assistant with a proven track record at TriCounty Health, excelling in customer service and data management. Recognized for enhancing office efficiency through streamlined processes and meticulous record-keeping. A dedicated team player skilled in Microsoft Excel and adept at building strong client relationships, ensuring a positive and productive work environment.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
TriCounty Health
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Desk Clerk
Ashley Creek Physical Therapy
07.2017 - 08.2024
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed appointments, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected copay's and monthly payment arrangements.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Handled patient complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Education
Nursing
Uintah High School
Vernal, UT05-2008
Skills
- Bilingual
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Relationship building
- Mail handling
- Documentation and reporting
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Spreadsheets
- Data collection
- Prioritization
- Document control
- Multi-line phone systems
- Client relations
- Multi-line phone proficiency
- Resourceful
- Tech-Savvy
- Confidential document control
- Documentation and control
- Internal communications
- Internet research
- Workflow optimization
Accomplishments
Employee of the quarter in under a year of employment.
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
TriCounty Health
08.2024 - Current
Front Desk Clerk
Ashley Creek Physical Therapy
07.2017 - 08.2024
Nursing
Uintah High School
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