Rebeca Baez
Inglewood,CA
Summary
I possess over 5 years of customer service experience. I am bilingual and am good at resolving problems, client management, and providing complex case updates. I am a dependable employee, an organized multi-tasker that is good at handling money, balancing accounts, and handling confidential documentation. Most of all, I love working with people. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 8 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
10
10
years of professional experience
Work History
Senior Personal Loan Specialist
OneMain Financial
02.2022 - Current
- Established a reputation as a trusted advisor among both clients and colleagues, resulting in increased business opportunities and professional growth.
- Collaborated with team members to achieve department goals for loan volume and customer satisfaction ratings.
- Mentored Personal Loan Specialists, sharing expertise in best practices for successful loan processing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Identified opportunities to cross-sell and upsell loan products to customers.
Collections Specialist
Westlake Financial Services
08.2016 - Current
- Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment by meeting and exceeding daily goals and monthly goals
- Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency
- The ability to balance both incoming customer service/collection inquiries, while delivering an exceptional level of service.
Office Manager
JC Auto Registration
08.2015 - 03.2016
- Assisted in entering new information into automated system and customer loan’s information
- Manual Outbound Calls in efforts to collect monthly payments
- Register & Transfer Department of Motor Vehicle.
Front End Lead
Party City
10.2014 - 08.2015
- Balance cash registers at the beginning & end of shifts
- Assisted with store inventory
- Processed returns
- Assisted in resolving customer concerns while keeping the customers in mind but also all company policies & procedures.
Education
High School Diploma -
Lloyde High School
Lawndale, CA06.2013
Skills
- Bilingual: English/Spanish
- Customer Service
- Data Entry
- Type 60 wpm
- Audio Dialer Systems
- Conflict Resolution
- Filing: Alpha Numeric
- Microsoft Office
- Trusted Key Holder
- Training and mentoring
- Portfolio Management
- Loan Servicing
- Performance Tracking
Timeline
Senior Personal Loan Specialist
OneMain Financial
02.2022 - Current
Collections Specialist
Westlake Financial Services
08.2016 - Current
Office Manager
JC Auto Registration
08.2015 - 03.2016
Front End Lead
Party City
10.2014 - 08.2015
High School Diploma -
Lloyde High School
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