Rebeca Baez
Inglewood,CA
Summary
Results driven professional with expertise in client support and team management. Proven ability to enhance operational efficiency and motivate teams to achieve performance goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
OneMain Financial
Lawndale, CA
02.2022 - Current
- Assisted in managing daily operations to ensure compliance with company policies and standards.
- Analyzed customer feedback to identify areas for operational improvement and enhanced client satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Collections Specialist
Westlake Financial Services
Los Angeles, CA
08.2016 - 11.2021
- Managed delinquent accounts to ensure timely payments and reduce outstanding balances.
- Developed payment plans tailored to clients' financial situations, enhancing customer satisfaction and compliance.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Office Assistant
JC Auto Restoration
Norwalk, CA
02.2015 - 03.2016
- Managed daily office operations, ensuring efficient communication and workflow between departments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
Education
High School Diploma -
LLoyde High School
Lawndale, CASkills
- Collaborative team management
- Strategic decision making
- Team motivation
- Goal setting
- Client support
Timeline
Assistant Manager
OneMain Financial
02.2022 - Current
Collections Specialist
Westlake Financial Services
08.2016 - 11.2021
Office Assistant
JC Auto Restoration
02.2015 - 03.2016
High School Diploma -
LLoyde High School