Rebeca Baltodano
Homestead,FL
Summary
- Proven Customer Support Specialist with a track record of enhancing customer satisfaction at Boeing Distribution Services Inc. Excelled in complaint handling and CRM, boosting repeat business through exceptional service. Skilled in data entry and conflict resolution, adept at fostering positive client relationships and resolving complex issues efficiently.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
- Diligent Bank Teller skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
- Offering strong communication and problem-solving skills, eager to learn and excel in customer-driven environment. Delivers understanding of effective communication techniques and ability to quickly grasp new systems and processes. Ready to use and develop problem-solving and interpersonal skills in Customer Service role.
- Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
22
22
years of professional experience
Work History
Customer Support Specialist
Boeing Distribution Services Inc
04.2007 - 12.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root, recommend and implement corrective actions; support Account Receivables with cash collection.
- Performs other duties and responsibilities as assigned or required.
Bank Teller
First Bank
02.2003 - 03.2007
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
High School Diploma -
American Academy
Miami, FL10-2003
Associate of Arts - Word Processing
Miami Dade College
Miami, FL05-2002
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Data entry
- Conflict resolution
- Appointment scheduling
- Multitasking and organization
- Team collaboration
- Email communication
- Remote support tools
- Attention to detail
- Microsoft windows and office
- Problem-solving abilities
- Decision-making
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Support Specialist
Boeing Distribution Services Inc
04.2007 - 12.2024
Bank Teller
First Bank
02.2003 - 03.2007
High School Diploma -
American Academy
Associate of Arts - Word Processing
Miami Dade College
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