Rebeca Baray
Las Cruces
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waitress
El Faro
05.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Mile Marker 7 Boutique
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Helped launch the store website
- Social media marketing such as taking pictures of products and posting them on media platforms
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Barista and Food Trainee
Mile Marker 7
06.2024 - 06.2024
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling orders in a timely manner.
- Handled cash transactions accurately while maintaining the confidentiality of customer financial information.
- Fostered a friendly atmosphere within the establishment by greeting customers warmly upon arrival and providing attentive assistance throughout their visits.
- Collaborated with team members to maintain a clean and organized work environment, adhering to health and safety standards.
Restaurant Hostess
El Faro
12.2023 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly customer interactions, answering questions, and addressing concerns.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
Bachelor of Science - Business
New Mexico State University
Las Cruces, NM05.2028
High School Diploma -
Hot Springs High School
Truth Or Consequences, NM05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Menu Recommendations
- Payment Processing
- Service prioritization
- Food Running
- Memory retention
- Menu Memorization
- Allergy awareness
- Handling Complaints
- Complaint resolution
- Order Accuracy
- Accurate money handling
- Supply Restocking
- Upselling techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista and Food Trainee
Mile Marker 7
06.2024 - 06.2024
Waitress
El Faro
05.2024 - 08.2024
Sales Associate
Mile Marker 7 Boutique
05.2024 - 08.2024
Restaurant Hostess
El Faro
12.2023 - 05.2024
Bachelor of Science - Business
New Mexico State University
High School Diploma -
Hot Springs High School
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