Rebeca Cantrell
Vero Beach
Summary
Dynamic bilingual customer service representative with proven expertise at Alliance Data Systems Corp in complaint resolution and document interpretation. Adept at enhancing customer experiences through effective communication and ownership of inquiries. Skilled in data entry and committed to delivering exceptional service, ensuring swift resolutions and improved departmental processes.
Overview
11
11
years of professional experience
Education
GED -
Southview High School
Lorain, OH08-2002
Work History
Bilingual Customer Service Representative
Alliance Data Systems Corp
Columbus
01.2002 - 03.2010
- Interpreted customer and internal documents to enhance resolution processes.
- Responded to inquiries in English and Spanish, delivering precise product information.
- Provided translation assistance for customers with limited English proficiency.
- Took ownership of calls by actively listening to identify specific needs.
- Handled translation calls with clear communication to address issues promptly.
- Offered feedback to management on potential departmental improvements.
- Facilitated actions and resolutions through effective document interpretation.
Data Entry/Front Desk Receptionist
Adsco Corporation
Elyria
04.1999 - 07.2001
- Greeted customers warmly and made them feel welcome.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained a clean and organized reception area to uphold company image.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support including photocopying, faxing, and filing.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled incoming and outgoing mail and packages.
- Performed data entry into computer systems to maintain accurate records of customer information.
Skills
- Bilingual communication
- Customer service
- Order processing
- Complaint resolution
- Document interpretation
- Data entry
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Alliance Data Systems Corp
01.2002 - 03.2010
Data Entry/Front Desk Receptionist
Adsco Corporation
04.1999 - 07.2001
GED -
Southview High School
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