Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Rebeca Carrasco

Denver,CO

Summary

Invested in becoming an administrative support professional. Devoted and compassionate assistant skilled in fostering client health and well-being. Experienced working in fast paced environments demanding strong organizational and interpersonal skills. Dedicated and technically skilled individual committed to superior customer service, developed through experience as a assistant manager and personal care assistant. Excel in resolving challenges with innovative solutions, proven to increase customer/client satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Aspen Baking
Denver, CO
09.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Assistant Manager

Mountain Food Group
01.2019 - 12.2023
  • Assist with hiring, training, evaluation and disciplining of staff and assist in preparation and review of operational reports and schedules
  • Provide customer service and information on new deals and discounts to dine in and drive thru customers
  • Display an effective and efficient presentation of products for sale direct to the customer and ensure a consistently positive customer service
  • Assist with preparation and packaging of food according to policies and procedures
  • Clean and sanitize customer dining area, kitchen, and counters
  • Operate cash registers and tally cash with receipts at the end of the shift
  • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
  • Review personal and operational performance with general manager at weekly meetings
  • Ensure all kitchen equipment is clean and maintained at all times and complete rotation of frozen food products
  • Attended advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication

Personal Care Assistant

AffirmiCare Home Care Services
03.2023 - 09.2023
  • Provide companionship and care for clients managing various health-related conditions i.e., dementia, Alzheimer's, arthritis, depression, etc
  • Knowledgeable about maintaining medication, appointment, and social event schedules
  • Assisted patients with daily personal hygiene such as bathing, dressing, and grooming
  • Recorded patient status progress and challenges in logbooks and reports
  • Monitored vital signs, medication use and daily living activities documenting variances and concerning responses
  • Maintained network of connected caregivers to promote continuous professional development
  • Provide emotional support and instruction in preparing healthy meals, independent living skills, and adaptation to disabilities and/or illness to patients and their families
  • Transported clients to complete necessitated tasks such as medical appointments, grocery shopping, and meal planning
  • Ambulate clients safely and efficiently around home, public, and medical locations
  • Daily report to supervisor to maintain optimal care for all client needs
  • Laundered clothing and bedding as well as light housekeeping duties to maintain sanitized and comfortable environment
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.

Education

High School Diploma -

Overland High School
Aurora, CO

Physical Therapy Assistant and Occupational Therapy Assistant -

Cherry Creek Innovation Campus
Centennial, CO

Skills

  • Leadership
  • Teambuilding
  • Staff Development & Training
  • Ambulation
  • Customer Service & Relations
  • First-Aid and CPR
  • Critical Thinking
  • Cash Management
  • Inventory Management
  • Bilingual - English/Spanish
  • Medication Administration
  • Meal Preparation
  • Complaint resolution
  • Paperwork Processing
  • Report Generation
  • Call Management
  • Data Entry
  • Product Knowledge
  • Customer consulting
  • Microsoft Outlook
  • Service Upselling
  • Customer Relations
  • Reading Comprehension

References

References are available upon request

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative

Aspen Baking
09.2023 - Current

Personal Care Assistant

AffirmiCare Home Care Services
03.2023 - 09.2023

Assistant Manager

Mountain Food Group
01.2019 - 12.2023

High School Diploma -

Overland High School

Physical Therapy Assistant and Occupational Therapy Assistant -

Cherry Creek Innovation Campus

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Rebeca Carrasco