Rebeca Carson
Austin,TX
Summary
Dedicated professional with over 10 years of experience in customer service, product and service sales, and business operations. Proven ability to build lasting client relationships, leading to increased retention and revenue. Currently transitioning into the real estate field as an Apartment Leasing student at Excel Adult Center (graduating in 2025). Passionate about delivering tailored solutions and enhancing customer experiences.
Overview
14
14
years of professional experience
Work History
General Manager
Austin Pure Clean LLC
Austin, TX
06.2023 - Current
- Oversee daily operations, including client acquisition, service delivery, and customer satisfaction
- Develop long-term service contracts, manage a team, and ensure quality control across all services
- Skills: Operations Management, Sales Strategies, Client Relations, Customer Retention
Fulfillment Center Associate
Amazon
Austin, TX
06.2022 - 06.2023
- Led a team to process customer orders with accuracy and timeliness
- Trained team members on safety protocols and operational procedures, maintaining efficiency and compliance
- Skills: Leadership, Time Management, Quality Assurance, Team Collaboration
Assistant Manager
Marco's Pizza
Columbus, OH
04.2021 - 06.2022
- Supervised restaurant operations, managing inventory, hygiene standards, and timely food service
- Trained team members, resolved on-site challenges, and ensured compliance with safety regulations
- Skills: Team Leadership, Problem-Solving, Inventory Management, Health and Safety Compliance
Assistant General Manager
Severini & Associates
Boston, MA
09.2016 - 06.2017
- Coordinated team activities and ensured efficient service execution
- Managed client relationships, contracts, orders, and invoices to meet deadlines and maintain accuracy
- Skills: Customer Relationship Management, Team Coordination, Communication
Customer Service and Sales Specialist
Impacta Metrologia
São Paulo, Brazil
12.2010 - 09.2015
- Sold calibration services for precision instruments while ensuring regulatory compliance
- Built strong client relationships and delivered personalized solutions to meet customer needs
- Skills: Sales, Negotiation, Customer Experience, Compliance Documentation
Education
Apartment Leasing - Real Estate
Excel Adult Center
Austin, TX01.2025
Bachelor's Degree - Social Communication - Sales and Marketing
Universidade Cruzeiro do Sul
São Paulo, Brazil01.2004
Conversational English Course -
Bunker Hill Community College
Boston, MA01.2016
Skills
- Customer Service Excellence
- Sales and Marketing Strategies
- Team leadership and mentorship
- Operations Management
- Negotiation Techniques
- Problem Solving and Time Management
- Client relations and retention
- Customer relations
- Customer experiences
Languages
- English, Fluent
- Portuguese, Native
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
General Manager
Austin Pure Clean LLC
06.2023 - Current
Fulfillment Center Associate
Amazon
06.2022 - 06.2023
Assistant Manager
Marco's Pizza
04.2021 - 06.2022
Assistant General Manager
Severini & Associates
09.2016 - 06.2017
Customer Service and Sales Specialist
Impacta Metrologia
12.2010 - 09.2015
Apartment Leasing - Real Estate
Excel Adult Center
Bachelor's Degree - Social Communication - Sales and Marketing
Universidade Cruzeiro do Sul
Conversational English Course -
Bunker Hill Community College
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