REBECA CORDERO
Hayward,CA
Summary
Enthusiastic and self-motivated with over 10 years of experience in patient care. Experienced Supervisor leading team members on-time job completion. Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish new projects.
Overview
23
23
years of professional experience
Work History
Resource Specialist Supervisor
Tiburcio Vasquez Health Center
08.2023 - Current
- Assist the Director of Care Coordination in monitoring productivity standards set for the department
- Provide supervisory support to the patient care coordinator team to ensure optimal patient service delivery and high-quality care
- Oversee the day-to-day operations of scope of work delivery for the patient care coordination team
- Increase the number of low-income adult and senior dental patients by coordinating access for primary care patients without a dental home
- Conduct outreach and oral health education activities
- Respond to patient inquiries and assist patients with the completion of health care and social services paperwork
- Develop relationships with health care providers within and outside the community health center
- Identify patient barriers to care such as transportation, insurance, and language barriers, and refer patients as needed to additional resources to support engagement in care.
- Using Electronic Health Record (EHR) system, track navigation services and contribute to clinic tracking workflows
- Track appropriate patient-level quality outcomes for program monitoring and evaluation.
- Implemented data-driven decision-making processes for resource allocation, leading to increased operational efficiency.
- Enhanced resource allocation efficiency by streamlining the procurement process and implementing inventory management strategies.
- Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
Lead Patient Care Coordinator
Tiburcio Vasquez Health Center
01.2021 - 07.2023
- Assist the Director of Care Coordination in monitoring productivity standards set for the department
- Provide supervisory support to the patient care coordinator team
- Monitor department productivity and generate data collection reports
- Monitor the Patient Care Coordinator referral queue in a timely, and professional manner
- Conduct outreach and oral health education activities
- Respond to patient inquiries and assist patients with health care and social services paperwork
- Identify patient barriers to care such as Social Determinants of Health, transportation, insurance, and language barriers
- Refer patients as needed to additional resources to support engagement in care.
Dental Care Coordinator
Tiburcio Vasquez Health Center
01.2017 - 01.2021
- Provides health education and access to preventive dental services
- Participates in health fairs and community events
- Contacts parents and families to follow up on referrals provided and assist with scheduling dental appointments to facilitate linkage to ongoing dental care
- Responds to and documents telephone information requests
- Assist parents and families by linking and referring children to dental health care and insurance resources.
Dental Billing/Receptionist Administrator
Tiburcio Vasquez Health Center
10.2014 - 01.2017
- Greet, assist, and register patients, answer phone calls and messages
- Attend patient’s inquiries and schedule appointments as needed
- Assist patients in obtaining appointments with referred specialists and follow up on all referred patients(s) in a timely manner
- Create forms in Excel, PowerPoint, and word
- Verify patient’s eligibility to process and bill all encounters
- Review and appeal unpaid or denied claims in a timely manner
- Complete data entry on daily basis.
Medical Billing Specialist
Tiburcio Vasquez Health Center
10.2012 - 10.2013
- Perform day-to-day administrative functions and general office duties including word processing, copying, filing, faxing, and data entry
- Verify patient’s eligibility and bill all medical claims for all sites
- Review and appeal unpaid or denied claims in a timely manner
- Complete data entry for all sites on daily basis.
Medical Receptionist
Tiburcio Vasquez Health Center
04.2011 - 10.2012
- Greet and assist patients, answer telephone calls and messages
- Attending patient’s inquiries and making appointments as needed
- Verify patient’s insurance eligibility and or payment method
- Performs daily administrative functions and general office duties as needed.
International Packaging and Training Lead
Transpak Rigging And Crating
06.2001 - 03.2011
Education
GED -
General Education Development Diploma
Skills
- Maintain critical thinking skills essential to providing competent and dignified customer service
- Excellent in multi-tasking, filing, and outstanding organizational skills
- Computer skills: Word, PowerPoint, Excel, Google Docs
- Fluent in English and Spanish
References
Available upon request.
Languages
English
Spanish
Timeline
Resource Specialist Supervisor
Tiburcio Vasquez Health Center
08.2023 - Current
Lead Patient Care Coordinator
Tiburcio Vasquez Health Center
01.2021 - 07.2023
Dental Care Coordinator
Tiburcio Vasquez Health Center
01.2017 - 01.2021
Dental Billing/Receptionist Administrator
Tiburcio Vasquez Health Center
10.2014 - 01.2017
Medical Billing Specialist
Tiburcio Vasquez Health Center
10.2012 - 10.2013
Medical Receptionist
Tiburcio Vasquez Health Center
04.2011 - 10.2012
International Packaging and Training Lead
Transpak Rigging And Crating
06.2001 - 03.2011
GED -
General Education Development Diploma
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