Rebeca Gonzales
Covina,CA
Summary
Proven leader with a track record of enhancing team productivity and client satisfaction at California Medical Business Services. Skilled in project scheduling and effective communication, adept at conflict resolution and risk assessment. Increased client satisfaction through innovative solutions and transparent communication, demonstrating exceptional organizational and teamwork abilities.
Overview
20
20
years of professional experience
Work History
Lead Scheduler
California Medical Business Services
10.2016 - Current
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
- Mentored junior schedulers, sharing best practices and providing guidance on complex projects.
- Developed strong relationships with vendors to ensure timely delivery of materials, contributing to overall project success.
- Increased client satisfaction by maintaining transparent communication about project timelines and milestones.
- Managed change requests effectively, minimizing impacts on established schedules while accommodating evolving client needs.
- Resolved scheduling conflicts diplomatically, balancing the needs of multiple stakeholders while maintaining focus on overall project objectives.
- Set schedules for 40 staff by planning and designating shifts and hours.
Wait Staff Supervisor
Human Good
12.2006 - 10.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Administrative Assistant
Center for Community and Family Services
06.2004 - 09.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Medical
Citrus College
Glendora, CAGraduate Certificate - Medical Assistant Billing And Coding
Baldwin Park Adult School
Baldwin Park, CA06.2014
High School Diploma -
Duarte High School
Duarte, CA06.2007
Skills
- Team Leadership Qualities
- Continuous Learning Attitude
- Effective Communication Techniques
- Organizational Skills Development
- Decision-Making Competence
- Risk Assessment Abilities
- Conflict Resolution Strategies
- Change Management Knowledge
- Project Scheduling Expertise
- Deadline Management
- Multitasking
- Teamwork and Collaboration
- Time Management
- Customer Service
- Documentation skills
- Multitasking and Organization
- Report creation
- Remote Desktop Support
- Organizing and Categorizing
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Lead Scheduler
California Medical Business Services
10.2016 - Current
Wait Staff Supervisor
Human Good
12.2006 - 10.2016
Administrative Assistant
Center for Community and Family Services
06.2004 - 09.2004
No Degree - Medical
Citrus College
Graduate Certificate - Medical Assistant Billing And Coding
Baldwin Park Adult School
High School Diploma -
Duarte High School
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