Rebeca Gonzalez
Executive Office Assistant
Miami,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Front Desk -secretary
PANAMERICAN HEALTH ORGANIZATION (PHO)
01.2013 - 03.2014
- To greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Report office maintenance problems to appropriate personnel for immediate remediation.
- Assist coworkers and staff members with particular tasks daily.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increase office participation in special events by creating newsletter with detailed calendars and other office updates.
Receptionist
COPA AIRLINES AGENCY
03.2014 - 06.2015
- To confirm appointments, communicate with clients, and update client records.
- To Keep the reception area clean and neat to give visitors a positive first impression.
- Answer the phone promptly and direct incoming calls to the correct offices.
- Respond to inquiries from callers seeking information.
- Correspond with clients through email, telephone, or postal mail.
- Welcome customers with friendly greetings, answer general questions, gather nature of visit and direct them to specific offices.
Sales Associate
ANTIQUES STORE “MEMORIAS”
07.2015 - 12.2016
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- To Help customers locate products and check store system for merchandise at other stores.
- Prepare merchandise for sales floor by pricing or tagging.
- To maintain calm demeanor and professionally manage issues in busy, high-stress situations.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Engage in friendly conversation with customer to better uncover individual needs.
- Manage efficient cash register operations.
Sales Associate
NEIMAN MARCUS LAST CALL STORE
10.2017 - 03.2018
- Rotate stock and restock shelves to maintain product availability and store appearance.
- Manage returns, exchanges and refunds in accordance with store policy.
- Answer customer questions about sizing, accessories, and merchandise care.
- Solve customer challenges by offering relevant products and services.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Answer customer questions about products and services, helped locate merchandise, and promoted key items.
- Work to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Outdoor Traveler Agent
BLUEGREEN VACATIONS
04.2018 - 08.2018
- Arrange travel accommodations for groups, couples, executives, and special needs clients.
- Advise customers on necessary travel documents and visa requirements to successfully reach the planned destination.
- Provide customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Follow up with customers to increase customer service with travel plans.
- Maintain operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotel and rental car reservations.
- Conduct market research to investigate potential new travel destinations.
- Administer customer surveys to measure service satisfaction and better understand desires and expectations.
Technology Sales Associate
OFFICE DEPOT
12.2018 - 01.2019
- Maintain routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Work with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Use a consultative sales approach to understand and meet customer needs.
- Clarified customer requests, forwarded product information, and answered questions to support sales operations.
- Resolve order issues efficiently and enhance customer satisfaction ratings.
Personal Trainer
BbM ELITE GYM
01.2019 - 03.2020
- Train clients during strength training, cardio vascular exercise, and stretching.
- Demonstrate proper technique for exercises to avoid injuries.
- Motivate clients to stay on track with fitness goals with positive and friendly approach.
- Assist clients with personal fitness goals through realistic objectives.
- Design specific workout systems for individual clients based on performance ability.
- Educate customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Educate clients on importance of proper nutrition to reach fitness objectives.
- Promote fitness classes to boost gym attendance.
Overnight Stock Assistance
ROSS STORE
04.2020 - 05.2020
- Remove all boxes and related trash from sales floor and process through compactors.
- Use dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Realign merchandise throughout assigned sections to give shelves and racks professional appeal.
- To keep aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Unload arriving product stock and moved to store display areas.
- Scan shelves and product cases to locate expire, outdated, and spoiled items.
Sales Associate
GAP FACTORY STORE
10.2020 - 03.2021
- Manage returns, exchanges and refunds in accordance with store policy.
- Answer customer questions about sizing, accessories, and merchandise care.
- Solve customer challenges by offering relevant products and services.
- Educate clients on current promotional offerings and products using persuasive selling tactics.
- Listen to customer needs and desires to identify and recommend optimal products.
- Manage efficient cash register operations.
Server
LORETTA AND THE BUTCHER ARGENTINIAN RESTAURANT
02.2021 - 07.2021
- Serve food and beverages promptly with focused attention to customer needs.
- Cultivate warm relationships with regular customers.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Seat customers in timely manner by managing reservations and waitlists skillfully.
- Collect payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Office Assistant
LANCO PAINTS & COATINGS
12.2021 - 06.2023
- Interact with customers by phone, email, or in-person to provide information.
- Managing filing system.
- Recording information as needed.
- Greeting clients and visitors.
- Updating paperwork, maintaining documents, and word processing.
- Helping organize and maintain office common areas.
- Transfer paint products to different cities.
- Make invoices and quotes.
- Sales processing.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Create purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submit employee payroll documentation weekly to avoid errors and keep employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
Education
Holistic Nutrition
American College of Healthcare Sciences
Portland, ORReal Estate Sales Associate
Gold Coast Real Estate School
11250 NW 20th St, Miami, FL 3317208.2023
GED -
Osmany Arenado
Havana, Cuba06.2010
Skills
- Organize Files
- Customer Relations and Communications
- Manage Correspondence
- Database Maintenance
- Office Administration
- Credit Card Transaction Processing
- Microsoft Office
- PowerPoint Presentations
- Set Appointments
- Bilingual in Spanish and English
- Office Supplies and Inventory
- Word Processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Timeline
Office Assistant
LANCO PAINTS & COATINGS
12.2021 - 06.2023
Server
LORETTA AND THE BUTCHER ARGENTINIAN RESTAURANT
02.2021 - 07.2021
Sales Associate
GAP FACTORY STORE
10.2020 - 03.2021
Overnight Stock Assistance
ROSS STORE
04.2020 - 05.2020
Personal Trainer
BbM ELITE GYM
01.2019 - 03.2020
Technology Sales Associate
OFFICE DEPOT
12.2018 - 01.2019
Outdoor Traveler Agent
BLUEGREEN VACATIONS
04.2018 - 08.2018
Sales Associate
NEIMAN MARCUS LAST CALL STORE
10.2017 - 03.2018
Sales Associate
ANTIQUES STORE “MEMORIAS”
07.2015 - 12.2016
Receptionist
COPA AIRLINES AGENCY
03.2014 - 06.2015
Front Desk -secretary
PANAMERICAN HEALTH ORGANIZATION (PHO)
01.2013 - 03.2014
Holistic Nutrition
American College of Healthcare Sciences
Real Estate Sales Associate
Gold Coast Real Estate School
GED -
Osmany Arenado