Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebeca Guerrero

Elgin,TX

Summary

Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.

Overview

30
30
years of professional experience

Work History

Patient Access Supervisor

R1RCM/Seton-Ascension
Austin, Tx
07.2012 - Current
  • Identified opportunities for streamlining processes within the department while maintaining quality standards.
  • Managed workflow within the department to ensure timely completion of tasks.
  • Served as a liaison between patients and families and hospital personnel regarding financial obligations.
  • Provided guidance to team members when needed to help them complete their duties efficiently.
  • Conducted training sessions for new hires and existing staff members on proper registration techniques.
  • Monitored employee performance and provided feedback on areas of improvement.
  • Addressed customer complaints promptly and professionally.
  • Prepared monthly summary reports highlighting key metrics within the department.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Posted work hours completed to files to properly bill clients.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Trained new employees on company timekeeping systems.
  • Tracked employee vacation, personal and sick leave earnings and use.
  • Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.

Restaurant Manager

La Cocina de Consuelo
Austin, TX
08.2004 - Current
  • Managed accounts payable, accounts receivable and payroll.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Updated computer systems with new pricing and daily food specials
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Processed and issued paychecks and earnings statements.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Posted work hours completed to files to properly bill clients.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Compiled statistics, statements and reports on pay and benefits to submit to department heads.
  • Prepared manual checks and submitted direct deposit through online banking.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Developed and implemented procedures to ensure accurate entry of payroll data into the system.
  • Prepared end-of-period payroll tax returns.
  • Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.

Parent Support Specialist

AISD
Austin, TX
08.1994 - 01.2003
  • Developed strategies to help parents develop positive parenting techniques and improve communication within the family unit.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Attended conferences related to parental support issues in order to stay abreast of current research findings.
  • Conducted outreach efforts into the community to identify potential new clients who might benefit from the program's services.
  • Established behavioral modification goals and assessed progress toward goals.
  • Participated in staff meetings to discuss emerging trends related to parental support services.
  • Represented the organization at public events aimed at increasing awareness about its mission and programs.
  • Maintained confidentiality through stringent handling of charts and data.
  • Facilitated parent education workshops on topics such as effective discipline techniques, child development stages, and positive reinforcement methods.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Identified appropriate community resources and provided referrals for services.
  • Developed informational materials outlining program objectives and eligibility requirements.
  • Coordinated with other agencies to provide additional resources for families in need of assistance.
  • Conducted home visits to assess family dynamics and provided support services accordingly.
  • Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Business Administration

Southern Careers Institute Inc
Austin, TX
05-1994

Skills

  • Team Management
  • Revenue Cycle Management
  • Problem-Solving
  • Customer Service
  • Work Quality Evaluation
  • Quality Assurance
  • Multitasking and Organization
  • Fluent in Spanish
  • Regulatory Compliance
  • 10-Key Proficiency
  • Payroll Administration
  • Payroll Processing
  • Accounts Payable
  • Recordkeeping Skills

Timeline

Patient Access Supervisor

R1RCM/Seton-Ascension
07.2012 - Current

Restaurant Manager

La Cocina de Consuelo
08.2004 - Current

Parent Support Specialist

AISD
08.1994 - 01.2003

Business Administration

Southern Careers Institute Inc

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Rebeca Guerrero