Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebeca Hernandez

Arlington,VA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

16
16
years of professional experience

Work History

Front Desk Receptionist

Dominion Endodontics
Falls Church, VA
11.2022 - Current
  • Worked closely with the Office manager to increase the office functionality.
  • Responded to all patient inquiries regarding treatment plan and fees.
  • Managed schedules for four doctors/three offices utilizing specialized endodontic software in fast paced environment.
  • Verified accuracy of all information and updated patient records.
  • Attended Monthly meeting for production goals and applied updates
  • Provided comfort, quality care, and excellent customer service to each patient upon arrival.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.

Service Manager

Wells Fargo
Washington, DC
07.2019 - 11.2022
  • Serve as a back up to branch manager and handle all delegated tasks while we wait for a new manager in seat
  • Collaborate with branch manager to efficiently lead the team in success by providing a good environment and give constant feedback
  • Energizing team members by providing morning huddles including any customer feedback and setting up daily tasks
  • Adhering to policy and procedure while staying on top of messenger, alerts, and email
  • Checking Medallia/ NPS daily while prioritizing our customer’s feedbacks
  • Reaching out to customers and providing answers to their questions.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created employee work schedules to keep shifts properly staffed.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Lead Teller

Wells Fago
Bethesda, MD
11.2016 - 06.2019
  • Listen carefully to customer and connect with customer
  • Continuously coaching other tellers and leading by example
  • Stagecoach to provide extra support for new teller, give a spot coaching whenever necessary
  • Complete observation on teller team members
  • Help service manager with operational task and lead the teller line in service manager absence
  • Complete control online in a timely manner
  • Perform teller duties, includes handling cash, handling foreign currency, balance drawer, cash checks, process withdrawals, redeem bonds, sell negotiable instruments, and balance vaults, servicing ATM
  • Help order cash shipment, order foreign currency, prepare outgoing shipment bags.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Audited teller transactions for accuracy prior to submission for processing.
  • Reduced errors by double checking transactions.
  • Kept teller window areas clean, organized, and fully stocked.
  • Led weekly staff meetings to discuss goals, objectives, and performance metrics.
  • Welcomed customers and offered pleasant service during entire transaction.

Bank Teller

Wells Fargo bank
Takoma Park, MD
04.2012 - 11.2016
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Tell and offer products to customer to benefit them in any way
  • Make sure customers time in the bank has been pleasant and needs have been met
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Remember customers name and mention name three times in transaction
  • Help customers filling out deposit slips when needed
  • Process night drops and commercial deposits
  • Translate for bankers when needed
  • Keep station and area clean at all times.

Sale Associate

Dressbarn Woman- Retail Store
Silver Spring, MD
02.2011 - 05.2012
  • Has been trained on being an assistant manager
  • Ensure that each customer receives outstanding service by providing a friendly environment including greeting & acknowledging every customer
  • Assisting customers in picking out items and ringing up purchases as well as keeping track of all money transactions
  • Responding to customer complaints and comments as well as organizing special promotions, displays, and events
  • Maintain a solid product knowledge and all other aspect of customer service
  • Assist in floor moves, merchandising and display maintenance as well as advertising and housekeeping
  • Assist in completing price changes within the different department.

Sale Associate/Key Holder

Radio Shack
McLean, VA
09.2008 - 05.2010
  • Assist in achieving and exceeding store sales and profit target
  • Prepared and maintained money for register and bank deposit
  • Responsible for opening and closing as a key holder
  • Determine and order replacement parts required per customer request also preparing the sales slips
  • Mark and monitor store parts in the stockroom and maintain the inventory
  • Verified and kept records of in comings and outgoing shipment and prepared items for shipment.
  • Completed day-to-day duties accurately and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.

Sale Associate

Jo- Ann’s Fabric
Falls Church, VA
07.2008 - 09.2008
  • Assist customers in a fast-paced working environment
  • Cut pieces of fabric to fulfill customers needs
  • Completed day-to-day duties accurately and efficiently.
  • Making sure customers have all their needs met at checkout.
  • Planned and completed group projects, working smoothly with others.

Education

Massage Therapist - Massage Therapy

Northern Virginia School of Therapeutic Massage (NVSTM)
Falls Church, VA
01-2010

Some College (No Degree) -

NVCC
Alexandria, VA
01-2008

Yorktown High School
01.2007

Skills

  • Customer Service
  • File Management
  • Administrative Support
  • File Organization
  • Cash Handling
  • Appointment Confirmation
  • Office Organization
  • Task Delegation
  • Oral and Writing Communication
  • Performance Improvement
  • Word Processing
  • Listening Skills
  • Office Supplies Ordering
  • Office Management
  • Telephone Etiquette
  • Work Prioritization
  • Time Management
  • Problem-Solving Skills
  • Scheduling
  • Staff Management
  • Fluent in english and spanish

References

References available upon request.

Timeline

Front Desk Receptionist

Dominion Endodontics
11.2022 - Current

Service Manager

Wells Fargo
07.2019 - 11.2022

Lead Teller

Wells Fago
11.2016 - 06.2019

Bank Teller

Wells Fargo bank
04.2012 - 11.2016

Sale Associate

Dressbarn Woman- Retail Store
02.2011 - 05.2012

Sale Associate/Key Holder

Radio Shack
09.2008 - 05.2010

Sale Associate

Jo- Ann’s Fabric
07.2008 - 09.2008

Massage Therapist - Massage Therapy

Northern Virginia School of Therapeutic Massage (NVSTM)

Some College (No Degree) -

NVCC

Yorktown High School

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Rebeca Hernandez