Rebeca E. Hernandez
Belvidere,IL
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
19
19
years of professional experience
Work History
Office Administrator/Customer Service
Quiltmaster Inc
01.2022 - 01.2025
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Greeted visitors warmly upon arrival at the office premises.
- Developed strong relationships with clients through excellent customer service skills.
- Processed invoices on a timely basis according to established procedures.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
Office Administrator/customer service
Decoded Flooring Inc
01.2013 - 01.2022
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Developed strong relationships with clients through excellent customer service skills.
- Created memos, letters and other documents, fostering internal and external communication.
Customer Service/Teller
West Suburban Currency Exchange
Lake In The Hills, IL
01.2006 - 01.2013
- Assisted Customers with vehicle registration
- Answered customer inquiries regarding products, services, fees. in a professional manner.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Balanced cash drawer at the end of each shift.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Verified amounts and integrity of every check or funds transfer.
Education
High School Diploma -
HUNTLEY HIGH SCHOOL
Huntley, IL01.2005
Some College (No Degree) - Graphic Design
IADT
Schaumburg, ILSkills
- Customer Service
- Phone and computer skills
- Teamwork
- Time management
- Leadership
- Effective communication
- Critical thinking
- Office supply management
- Invoice processing
- Document management
- Email management
- Data entry
- Communication skills
- Task prioritization
- Scanning and copying
- Scheduling appointments
- Payroll and accounts payable and receivable
- File maintenance
- Office administration
- Scheduling
- Mail routing
- Mail/ package handling
Languages
Spanish
Native/ Bilingual
Volunteer
- Volunteer at local church as a catechist
Timeline
Office Administrator/Customer Service
Quiltmaster Inc
01.2022 - 01.2025
Office Administrator/customer service
Decoded Flooring Inc
01.2013 - 01.2022
Customer Service/Teller
West Suburban Currency Exchange
01.2006 - 01.2013
High School Diploma -
HUNTLEY HIGH SCHOOL
Some College (No Degree) - Graphic Design
IADT
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