Rebeca Lenhardt
Loveland,CO
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Efficient Head Housekeeper known for productivity and ability to complete tasks swiftly. Possess deep knowledge in sanitation standards, inventory management, and operational efficiency. Excel in time management, problem-solving, and adaptability, ensuring smooth operation of housekeeping services. Committed to fostering teamwork and communication to meet and exceed objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Housekeeper
Stoneridge At Centerra
Loveland, CO
04.2023 - Current
- Organized supplies for use based on expected customer needs.
- Swept and damp-mopped private stairways and hallways.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Inspected and monitored housekeeping standards to ensure high quality of service.
- Communicated with maintenance team on damages to repair.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Office Manager
Sugar Valley Estates
Loveland, CO
09.2021 - 03.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in recruiting, onboarding and training new employees.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Head Housekeeping Supervisor
Sugar Valley Estates
Loveland, CO
08.2015 - 03.2023
- Managed team of employees, daily progress reports and overall project planning.
- Implemented safety protocols to reduce risks associated with chemicals used during cleaning processes.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Monitored cleanliness of lobby, and other common areas.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assisted with special projects or events that require additional staffing support from the housekeeping team.
Community Team Lead
Sugar Valley Estates
Loveland, CO
06.2019 - 05.2021
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Delegated tasks appropriately according to individual skill sets.
- Motivated team members through recognition programs and performance-based incentives.
Education
GED -
Stratford University
05-2008
Skills
- Supply management
- Quality assurance
- Safety protocols
- Employee training
- Customer service
- Team leadership
Certification
- OSHA-Hazard Communication July 11, 2022
- OSHA-Personal Protective Equipment Training
Languages
Spanish
Native/ Bilingual
Timeline
Head Housekeeper
Stoneridge At Centerra
04.2023 - Current
Office Manager
Sugar Valley Estates
09.2021 - 03.2023
Community Team Lead
Sugar Valley Estates
06.2019 - 05.2021
Head Housekeeping Supervisor
Sugar Valley Estates
08.2015 - 03.2023
GED -
Stratford University
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