Rebeca Lopez
Needville
Summary
Dynamic Administrative Assistant with extensive experience at Houston Methodist, excelling in customer service and data entry. Proven track record of enhancing patient satisfaction through effective communication and meticulous recordkeeping. Skilled in office administration and adept at managing high-stress situations, ensuring seamless operations and compliance with industry regulations.
Overview
35
35
years of professional experience
Work History
Administrative Assistant/Medical Insurance Specialist
Houston Methodist
02.2009 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Contributed to positive relationships with insurance companies through consistent follow-up and prompt issue resolution.
- Maintained compliance with industry regulations by staying updated on coding changes and guidelines.
- Verified patient insurance coverage and benefits for medical claims.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
Registration Representative/Medical Insurance Specialist
Houston Methodist
02.2002 - 02.2009
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
- Promoted a culture of continuous improvement by actively seeking feedback from patients regarding their registration experience and implementing changes as necessary.
- Verified insurance benefits, processed payments, and issued receipts.
- Ensured prompt resolution of discrepancies in payment balances by collaborating closely with the finance team.
- Collected demographic and insurance information from patients.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted in processing patient payments via cash, checks and credit cards.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
Admitting Registrar
Bellaire Hospital
02.1990 - 02.2002
- Promoted a positive work environment through collaboration with colleagues across various departments.
- Facilitated smooth transitions between departments for patients by coordinating transfers and ensuring all necessary paperwork was completed accurately.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Enhanced patient satisfaction with thorough insurance verification and accurate billing procedures.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Contributed to departmental goals by consistently meeting or exceeding daily registration quotas.
- Developed strong working relationships with insurance providers to resolve coverage disputes efficiently.
- Verified patient details and insurance coverage and collected co-pays.
Education
Associate of Science - Accounting And Finance
Sawyer College of Business
East Chicago, Il01-1985
Diploma
Benjamin Franklin
East Chicago, IN05-1983
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Scheduling
- Filing
- Customer and client relations
- Documentation and recordkeeping
- Professional communication
- Database entry
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Mail handling
Languages
Spanish
Full Professional
Timeline
Administrative Assistant/Medical Insurance Specialist
Houston Methodist
02.2009 - Current
Registration Representative/Medical Insurance Specialist
Houston Methodist
02.2002 - 02.2009
Admitting Registrar
Bellaire Hospital
02.1990 - 02.2002
Associate of Science - Accounting And Finance
Sawyer College of Business
Diploma
Benjamin Franklin
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