Rebeca Martinez
Warner Robins,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Receptionist
V&L Auto Services
Salt Lake City, UT
01.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Nursing Assistant
Nursa
DAVIS COUNTY UT
01.2020 - 10.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Daily med passes.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Paralegal
Lexington Law Firm
Utah
01.2019 - 01.2020
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Aided [Number] legal crews by researching records and documents for case details.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
Pediatric Assistant
Primary Children's Hospital
Salt Lake City, UT
01.2012 - 11.2017
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Used [Software] to document and maintain patient information and health background.
- Typed patient data into computer system using [Software] while following privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Endoscopy Tech
Education
High School Diploma -
Northridge High School
Layton, UT05.2010
Skills
- Document Control
- Business Correspondence
- Business Administration
- Travel Planning
- Staff Management
- Customer and Client Relations
- Sorting and Labeling
- Multi-Line Telephone Systems
- Office Equipment Operation
- Telephone Skills
- Verbal and Written Communication
- PC Proficiency
- Time Management
- Mail Handling
- Expense Reporting
- Business Operations Understanding
- Information Protection
- Facility Safety
- Microsoft Office
- Records Preparation
- Data Inputting
- Reminder Calls
- Organization Skills
- Reception Desk Management
- Security Monitoring
- Bank Deposits
- Strategic Planning
- Visitor Check-In
- Word Processing
- Claim Handling
- Appointment Confirmation
- Mail Preparation and Sorting
- Greeting and Seating Clients
- Call Answering and Routing
- Patient Appointment Management
- Accounting and Billing Software
- Manage Files
- Resident Satisfaction
- Call Transfers
- Adding Fluids
- Greet Visitors
- Bookkeeping Support
- Patient Reception
- Calendar Management
- Exam Room Preparation
- Information Retrieval
- Patient Benefits Confirmation
- Passing Surgical Instruments
- Billing and Payment Processing
- Confirming Transactions
- Answer Telephone Calls
- Making Appointments
- Bookkeeping
- Documentation
- Prioritization
Timeline
Receptionist
V&L Auto Services
01.2022 - 10.2022
Nursing Assistant
Nursa
01.2020 - 10.2021
Paralegal
Lexington Law Firm
01.2019 - 01.2020
Pediatric Assistant
Primary Children's Hospital
01.2012 - 11.2017
High School Diploma -
Northridge High School