Rebeca Martinez
Warner Robins,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Receptionist
V&L Auto Services
01.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered and quickly redirected large volume of calls on central system.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Nursing Assistant
Nursa
01.2020 - 10.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Daily med passes.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Paralegal
Lexington Law Firm
01.2019 - 01.2020
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Aided [Number] legal crews by researching records and documents for case details.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.
Pediatric Assistant
Primary Children's Hospital
01.2012 - 11.2017
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Used [Software] to document and maintain patient information and health background.
- Typed patient data into computer system using [Software] while following privacy laws and maintaining high level of accuracy.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Endoscopy Tech
Education
High School Diploma -
Northridge High School
Layton, UT05.2010
Skills
- Document Control
- Business Correspondence
- Business Administration
- Travel Planning
- Staff Management
- Customer and Client Relations
- Sorting and Labeling
- Multi-Line Telephone Systems
- Office Equipment Operation
- Telephone Skills
- Verbal and Written Communication
- PC Proficiency
- Time Management
- Mail Handling
- Expense Reporting
- Business Operations Understanding
- Information Protection
- Facility Safety
- Microsoft Office
- Records Preparation
- Data Inputting
- Reminder Calls
- Organization Skills
- Reception Desk Management
- Security Monitoring
- Bank Deposits
- Strategic Planning
- Visitor Check-In
- Word Processing
- Claim Handling
- Appointment Confirmation
- Mail Preparation and Sorting
- Greeting and Seating Clients
- Call Answering and Routing
- Patient Appointment Management
- Accounting and Billing Software
- Manage Files
- Resident Satisfaction
- Call Transfers
- Adding Fluids
- Greet Visitors
- Bookkeeping Support
- Patient Reception
- Calendar Management
- Exam Room Preparation
- Information Retrieval
- Patient Benefits Confirmation
- Passing Surgical Instruments
- Billing and Payment Processing
- Confirming Transactions
- Answer Telephone Calls
- Making Appointments
- Bookkeeping
- Documentation
- Prioritization
Timeline
Receptionist
V&L Auto Services
01.2022 - 10.2022
Nursing Assistant
Nursa
01.2020 - 10.2021
Paralegal
Lexington Law Firm
01.2019 - 01.2020
Pediatric Assistant
Primary Children's Hospital
01.2012 - 11.2017
High School Diploma -
Northridge High School
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