Rebeca Montes
San Diego,CA
Summary
Manager with proven expertise in operational management, staff training, and compliance. Committed to enhancing team efficiency and customer service while implementing effective strategies for inventory control and communication.
Overview
14
14
years of professional experience
Work History
General Manager
Plant Power Fast Food
San Diego, California
05.2023 - 08.2025
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules to maintain adequate coverage and efficiency.
- Implemented inventory control measures to reduce waste and ensure supply availability.
- Monitored compliance with health and safety regulations throughout the restaurant.
- Facilitated team meetings to encourage communication and collaboration among staff.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Shift Leader
Plant Power
San Diego, California
03.2021 - 05.2023
- Supervised daily operations and ensured compliance with safety protocols.
- Trained new team members on processes and customer service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and addressed service-related issues promptly.
- Assisted in implementing promotional strategies to enhance customer engagement.
- Supervised and led employees to maintain productivity and customer service levels.
Cashier
Luna Grill
San Diego, California
08.2019 - 03.2021
- Processed customer transactions accurately and efficiently
- Assisted customers with menu selections and answered questions about food offerings.
- Handled cash, credit, and gift card transactions while ensuring security protocols.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Maintained clean and organized cash register area to enhance customer experience.
- Learned roles of other departments to provide coverage and keep store operational.
Supervisor
SeaWorld
San Diego, California
02.2012 - 03.2020
- Managed daily kitchen operations to ensure efficient food preparation and service.
- Trained staff on food safety standards and proper cooking techniques.
- Oversaw inventory management to maintain adequate stock levels and reduce waste.
- Fostered a positive team environment through effective communication and support.
- Enforced cleanliness and sanitation protocols throughout the kitchen area.
- Monitored employee attendance records to ensure compliance with company policies.
- Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
Education
Associate of Arts -
Cuyamaca College
El Cajon, CA05-2015
Skills
- Staff management
- Inventory control
- Budget management
- Health compliance
- Customer service
- Operations oversight
Languages
Spanish
Professional
Timeline
General Manager
Plant Power Fast Food
05.2023 - 08.2025
Shift Leader
Plant Power
03.2021 - 05.2023
Cashier
Luna Grill
08.2019 - 03.2021
Supervisor
SeaWorld
02.2012 - 03.2020
Associate of Arts -
Cuyamaca College