Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rebeca Ordonez

Santa Fe,NM

Summary

An accomplished and goal-driven individual with assistant store manager experience and 12+ years in retail, providing administrative support for up to 50+ staff members and streaming office operations. I describe myself as a hard-working and dedicated person. I started working as a cashier at a grocery store at the age of 20 in 2012. Shortly after I was hired, I was promoted to customer service and became a responsible and reliable team member as I learned new skills and was determined to grow within the company. Five years later, I became an assistant manager for the company and continued learning new skills and excelling at the management position. I later became the main assistant manager at the store. I worked in the retail industry for a total of 12 years and I can say I feel very competent in that department. However, life takes unexpected turns, and just like that I transitioned into a new profession where I was challenged to learn new skills and every day I am pushing myself to be the best at what I do. Whether it's serving a glass of wine to a hotel guest, to providing the best hospitality services possible. I have been in the hospitality industry for a little over a year and I strive to continue to learn new skills and grow in this new profession because I desire to succeed and grow professionally.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Inn of the Governors
08.2023 - Current
    • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
    • Welcomed each new arrival pleasantly and confirmed reservations and identification.
    • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
    • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
    • Increased customer loyalty with exceptional communication skills and personalized service.
    • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
    • Collected room deposits, fees, and payments.
    • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
    • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Sherry Wine Host

Inn of the Governors
08.2023 - Current
  • Serve different kinds of sherry wine at a social event for the hotel where I familiarize guests with the background of its origin and different flavors.
  • Performed opening and closing duties, ensuring the hosting area was prepared for seamless service.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Provided friendly, courteous service to create memorable moments for guests.

Assistant Store Manager

Food King / Lowes Super Market
08.2012 - 12.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Education

New Mexico High School Equivalency Credential -

Santa Fe Community College
Santa Fe, NM

Skills

  • Retail operations
  • Team management
  • POS systems operations
  • Hiring and training
  • Employee scheduling
  • Problem-solving
  • Customer service and engagement
  • Store opening and closing
  • Staff supervision
  • Employee coaching
  • Store organization
  • Cash handling
  • Accounting and bookkeeping
  • Accounts payable
  • Payroll processing
  • Financial reporting
  • Spreadsheet tracking
  • Sheet balancing
  • Hospitality services
  • Guest services
  • Administrative skills
  • Reservation systems
  • Strong work ethic
  • Wine service

Certification

  • New Mexico Food Handler Permit
  • New Mexico Alcohol Server Permit

Languages

English
Spanish

Timeline

Front Desk Agent

Inn of the Governors
08.2023 - Current

Sherry Wine Host

Inn of the Governors
08.2023 - Current

Assistant Store Manager

Food King / Lowes Super Market
08.2012 - 12.2023

New Mexico High School Equivalency Credential -

Santa Fe Community College
Rebeca Ordonez