Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rebeca Ortega

Porterville,CA

Summary

Dynamic professional with a proven track record at Starbucks, excelling in cash handling and employee training. Recognized for fostering a positive work environment and effectively managing staff to enhance performance. Adept at resolving customer issues and implementing solutions that elevate satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2014 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours
  • Creating a positive work environment for Partners and Customers.

Event Coordinator

Barnes and Nobles
06.2011 - 02.2013
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Brainstormed and implemented creative event concepts and themes.

Teacher's Assistant

Los Feliz Elementary
08.2008 - 06.2011
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.

Education

High School Diploma -

John Marshall High
Los Angeles, CA

Skills

  • Leading
  • Employee training
  • Workplace safety
  • Staff management
  • Staff motivation
  • Staff development
  • Inventory control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
04.2014 - Current

Event Coordinator

Barnes and Nobles
06.2011 - 02.2013

Teacher's Assistant

Los Feliz Elementary
08.2008 - 06.2011

High School Diploma -

John Marshall High

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