Rebeca Padilla
Administration
Grand Rapids,MI
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving medical professionals. Successfully manages high-volume workloads in rapidly changing environments with a proven track record of providing exceptional customer service in fast paced settings. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Client Success Manager
Sonic Boom Wellness
05.2023 - Current
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Negotiated contract terms with clients, balancing their needs with company goals to achieve mutually beneficial outcomes.
- Managed diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout resolution process.
Patient Financial Coordinator
Cancer & Hematology Centers Of Western Michigan
06.2020 - 05.2023
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Prepared documents and correspondence such as credit and billing inquiries and service complaints.
- Maintain guidelines and expectations set forth by NCCN & FDA to provide patients exceptional & individualized care.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Secure resources & authorization from appropriate funding agencies.
- Demonstrated creativity and resourcefulness through development of innovative solutions
Accounts Receivable Specialist
Javery Pain Institute
08.2018 - 06.2020
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Performed targeted collections on past due accounts aged over 90-120 days
- Aided in reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
Medical Receptionist
Pediatric Orthotic Specialists
09.2016 - 08.2018
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Medical Office Assistant
Hulst Jepsen Physical Therapy
09.2013 - 05.2014
- Entered procedure codes and diagnosis codes into medical billing software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept detailed records of office inventories and placed orders for more supplies.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Nursing Assistant
Spectrum Health United Hospital
05.2006 - 01.2009
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
Rogers High School
Wyoming, MI 08.2000 - 05.2004
Some College (No Degree) - Medical Assisting
Davenport University
Grand Rapids, MI 05.2001 -
Skills
Advanced Communication Skills
Procedural Changes
Financial Operations
Detail-Oriented
Ability to Prioritize
Deadline-oriented
Customer Service
Cultural Awareness
Timeline
Client Success Manager
Sonic Boom Wellness
05.2023 - Current
Patient Financial Coordinator
Cancer & Hematology Centers Of Western Michigan
06.2020 - 05.2023
Accounts Receivable Specialist
Javery Pain Institute
08.2018 - 06.2020
Medical Receptionist
Pediatric Orthotic Specialists
09.2016 - 08.2018
Medical Office Assistant
Hulst Jepsen Physical Therapy
09.2013 - 05.2014
Nursing Assistant
Spectrum Health United Hospital
05.2006 - 01.2009
Some College (No Degree) - Medical Assisting
Davenport University
05.2001 -
High School Diploma -
Rogers High School
08.2000 - 05.2004