Rebeca Padilla
Administration
Grand Rapids,MI
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving medical professionals. Successfully manages high-volume workloads in rapidly changing environments with a proven track record of providing exceptional customer service in fast paced settings. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
Work History
Client Success Manager
Sonic Boom Wellness
05.2023 - Current
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Negotiated contract terms with clients, balancing their needs with company goals to achieve mutually beneficial outcomes.
- Managed diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout resolution process.
Patient Financial Coordinator
Cancer & Hematology Centers Of Western Michigan
06.2020 - 05.2023
- Collaborated with clinical teams to optimize patient care coordination and financial management.
- Prepared documents and correspondence such as credit and billing inquiries and service complaints.
- Maintain guidelines and expectations set forth by NCCN & FDA to provide patients exceptional & individualized care.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Secure resources & authorization from appropriate funding agencies.
- Demonstrated creativity and resourcefulness through development of innovative solutions
Accounts Receivable Specialist
Javery Pain Institute
08.2018 - 06.2020
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Performed targeted collections on past due accounts aged over 90-120 days
- Aided in reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
Medical Receptionist
Pediatric Orthotic Specialists
09.2016 - 08.2018
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Medical Office Assistant
Hulst Jepsen Physical Therapy
09.2013 - 05.2014
- Entered procedure codes and diagnosis codes into medical billing software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept detailed records of office inventories and placed orders for more supplies.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Nursing Assistant
Spectrum Health United Hospital
05.2006 - 01.2009
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
Rogers High School
Wyoming, MI 08.2000 - 2004.05
Some College (No Degree) - Medical Assisting
Davenport University
Grand Rapids, MI 05.2001 -
Skills
Advanced Communication Skills
Timeline
Client Success Manager
Sonic Boom Wellness
05.2023 - Current
Patient Financial Coordinator
Cancer & Hematology Centers Of Western Michigan
06.2020 - 05.2023
Accounts Receivable Specialist
Javery Pain Institute
08.2018 - 06.2020
Medical Receptionist
Pediatric Orthotic Specialists
09.2016 - 08.2018
Medical Office Assistant
Hulst Jepsen Physical Therapy
09.2013 - 05.2014
Nursing Assistant
Spectrum Health United Hospital
05.2006 - 01.2009
Some College (No Degree) - Medical Assisting
Davenport University
05.2001 -
High School Diploma -
Rogers High School
08.2000 - 2004.05
Similar Profiles
Stefanie HuffStefanie Huff
Member Success Specialist at Sonic Boom WellnessMember Success Specialist at Sonic Boom Wellness
Kayland ParteeKayland Partee
Media Director at Sonic Boom of the SouthMedia Director at Sonic Boom of the South
Trakilshia SimmonsTrakilshia Simmons
Assistant Manager at Sonic BoomAssistant Manager at Sonic Boom