Rebeca Parada
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need, offering expertise in problem-solving, and customer service. Adept at quickly learning new technologies and processes for driving success. Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
Overview
7
7
years of professional experience
Work History
Hotline Specialist/Quality Assurance Auditor
Community Crisis Services Inc
07.2021 - 12.2023
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Participated in relevant professional development opportunities to stay current with industry trends and enhance knowledge base as a Crisis Counselor.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Maintained accurate documentation following each caller interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both callers and team members during challenging times.
- Audited hotline specialist phone calls such as 988,211,MCH,Trevor hotline on the Bilingual team and completed reports for each specialist/phone call.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Office Administrator
D&H Demolition
09.2018 - 02.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Conducted comprehensive contract reviews to identify potential areas of risk and recommend mitigation strategies.
Short Sales Negotiator
Amazon Title Inc.
02.2017 - 09.2018
- Managed a high volume of cases simultaneously while maintaining attention to detail, prioritizing tasks as needed to meet deadlines.
- Increased efficiency of document preparation through implementation of templates and checklists tailored specifically for short sale transactions.
- Developed strong relationships with key contacts at lending institutions, ensuring efficient communication and collaboration during negotiations.
- Reduced foreclosure rates for clients through diligent research and negotiation strategies.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
- Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
Education
Assessing Safety And Suicide Risk Certificate
11.2023
Imminent Risk of Suicide Certificate
11.2023
Ask Worskshop Certificate
08.2023
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05.2014
Skills
- Emergency Response
- Customer Relations
- Quality Assurance
- Adaptability
- Performance monitoring
- Training and development
- Attention to detail
- Team leadership
- Customer service
- Documentation Skills
- Reflective Listening
- Suicide Prevention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hotline Specialist/Quality Assurance Auditor
Community Crisis Services Inc
07.2021 - 12.2023
Office Administrator
D&H Demolition
09.2018 - 02.2020
Short Sales Negotiator
Amazon Title Inc.
02.2017 - 09.2018
Assessing Safety And Suicide Risk Certificate
Imminent Risk of Suicide Certificate
Ask Worskshop Certificate
High School Diploma -
Eleanor Roosevelt High School
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