Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rebeca Pemba

Saco

Summary

Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Housekeeper

Hotel 5 stares
Sao Paulo
02.2025 - 06.2025
  • Reported damage or theft of hotel property to management.
  • Emptied trash receptacles throughout the property.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Changed bed linens and towels, tidied up rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Owner

Supermarket
Luanda
01.2019 - 01.2023
  • Processed payments on cash register and counted back bills and change to patrons.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Organized and stocked the beverage station with cups, lids, straws, condiments, napkins and other items as needed.
  • Assembled and served meals according to specific guest requirements.
  • Verified that prepared food met quality standards before serving it to customers.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Performed opening and closing duties such as setting up workstations, restocking supplies and cleaning equipment.
  • Regularly monitored dining room temperature to ensure optimal comfort for guests.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Maintained inventory levels of ingredients used in dishes served to customers.
  • Tailored orders to address customer allergies and gluten concerns.
  • Assisted in developing marketing strategies for increasing store revenue.

Grocery Shop Owner

Loja Casimiro
Cabinda
02.2010 - 12.2018
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Planned work procedures using charts, technical manuals and experience.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Suggested food and beverage items to customers based on their preferences.
  • Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.

Cashier/Stock Manager

Nosso Super
Cabinda
01.2004 - 01.2010
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

High School Diploma -

Institut Mediode
Cabinda
07-2001

Skills

  • Room sanitization
  • Chemical handling
  • Laundry services
  • Inventory management
  • Preventive maintenance
  • Customer service
  • Inventory control and supply chain coordination
  • Marketing and promotional planning
  • Employee training, supervision, and leadership
  • Vendor negotiation and partnership development
  • Problem-solving and conflict resolution
  • Customer service and relationship management

Languages

Portuguese
Native/ Bilingual
English
Professional
French
Professional

Certification

  • MMG Safety : and pedeatric CPR/first AIDE/AED
  • Salvation Army: Health Bodies/health relationship

Timeline

Housekeeper

Hotel 5 stares
02.2025 - 06.2025

Owner

Supermarket
01.2019 - 01.2023

Grocery Shop Owner

Loja Casimiro
02.2010 - 12.2018

Cashier/Stock Manager

Nosso Super
01.2004 - 01.2010

High School Diploma -

Institut Mediode

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