Rebeca Quinones
Elgin,IL
Summary
Knowledgeable sales professionals with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Officer
Amerisave Mortgage
10.2024 - 04.2025
- Assisted clients in determining loan options based on financial needs and goals.
- Processed loan applications, ensuring accuracy and compliance with lending regulations.
- Communicated effectively with clients to gather necessary documentation for loan approval.
- Collaborated with underwriters to facilitate timely loan evaluations and decision-making.
- Assisted clients in understanding mortgage options and requirements.
Sr. Specialist Sales Exc Customer Service
AT&T
01.2024 - 05.2024
- Developed strong relationships with clients to foster long-term partnerships.
- Collaborated with sales team to identify new business opportunities and support initiatives.
- Utilized CRM software to track interactions and streamline communication processes.
- Conducted regular follow-ups with clients to ensure ongoing account management.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Retail Store Manager
AT&T
10.2017 - 01.2024
- Led team of sales associates to achieve monthly sales goals and improve customer satisfaction.
- Developed and implemented training programs for new hires, enhancing product knowledge and service skills.
- Managed store operations, ensuring compliance with company policies and procedures for inventory management.
- Analyzed sales data to identify trends, optimizing product placements and promotional strategies.
Education
High School Diploma -
South Elgin High School
South Elgin, ILNo Degree -
Elgin Community College
Elgin, ILSkills
- Sales expertise
- Relationship building and management
- Customer service-focused
- Credit analysis
- Loan origination
- Refinancing options
- NMLS registration
- Financial service solutions
Certification
- Licensed mortgage loan origination NMLS #2628717
Languages
Spanish
Timeline
Loan Officer
Amerisave Mortgage
10.2024 - 04.2025
Sr. Specialist Sales Exc Customer Service
AT&T
01.2024 - 05.2024
Retail Store Manager
AT&T
10.2017 - 01.2024
High School Diploma -
South Elgin High School
No Degree -
Elgin Community College