Rebeca Reyes
San Antonio,TX
Summary
Accomplished FCL Quality & Compliance Manager III with a proven track record at Health and Human Services Commission, adept in compliance monitoring and fostering a culture of continuous improvement. Spearheaded process optimizations/creation and training programs, enhancing operational efficiency. Skilled in critical thinking, program management and staff mentorship, significantly improved compliance documentation and data.
Overview
18
18
years of professional experience
Work History
FCL Quality & Compliance Manager III
Health and Human Services Commission
05.2022 - Current
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Managed compliance efforts and reporting.
- Prepared records and data for quarterly reports.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Monitored emerging trends in regulatory requirements, anticipating potential impacts on the organization''s goals.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Prepared and presented comprehensive reports to upper management and RC, covering issues and recommendations.
- Oversaw a team of Program Specialists, providing guidance, mentorship, and support to ensure their continued growth and development.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Improved regulatory Q&C understanding across agency by developing and delivering comprehensive training and presentations.
Residential Child Care Regulation Supervisor II
Health and Human Services Commission
10.2017 - 05.2022
- Conducted meetings and trainings, developing job aids to support staff.
- Monitored field workers to ensure effective and efficient task completion.
- Provided strategic guidance and direction to inspectors as needed.
- Conducted comprehensive audits on workers to ensure compliance with RC policy and mission.
- Managed the hiring activities for residential child care personnel.
Adoption Supervisor
Child Protective Services
12.2013 - 10.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for caseworkers, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Generated reports and affidavits detailing findings and recommendations.
- Conducted comprehensive training sessions for adoption staff to enhance their skills and knowledge.
Adoption/PMC/Legal Worker
Child Protective Services
01.2007 - 12.2013
- Worked efficiently to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Coordinated and supervised sibling and parent-child visits to maintain familial bonds.
- Attended court hearings and staffings to assess and determine the best interest of the child.
- Identified and connected children and families with essential resources.
- Facilitated the achievement of permanency goals for children.
Education
Master of Social Work - Social Work
University of Texas San Antonio
San Antonio, TX08-2013
Bachelor of Arts - Criminal Justice
University of Texas San Antonio
12-2006
Skills
- Compliance monitoring
- Training development
- Internal audits
- Training and education
- Process development
- Document reviews
- Staff training
- Compliance documentation
- Project management
- Quality management processes
- Risk analysis
- Documentation review
Timeline
FCL Quality & Compliance Manager III
Health and Human Services Commission
05.2022 - Current
Residential Child Care Regulation Supervisor II
Health and Human Services Commission
10.2017 - 05.2022
Adoption Supervisor
Child Protective Services
12.2013 - 10.2017
Adoption/PMC/Legal Worker
Child Protective Services
01.2007 - 12.2013
Master of Social Work - Social Work
University of Texas San Antonio
Bachelor of Arts - Criminal Justice
University of Texas San Antonio
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